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Service Coordinator

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MSI Viking

2024-11-05 10:39:16

Job location North Charleston, South Carolina, United States

Job type: fulltime

Job industry: Administration

Job description

MSI Viking is a leading supplier of precision measuring technologies known for our consultative and collaborative approach. We understand our customers' unique needs and provide tailored solutions to meet them. With a wide range of metrology products, ISO 17025 accredited calibration services, dimensional inspection, repair services, and custom-engineered solutions, MSI Viking delivers excellence in precision measurement.

We are currently seeking a skilled and customer-focused Customer Service Coordinator to join our team. In this role, you will manage customer inquiries, resolve customer issues, and ensure customer satisfaction. You will serve as our customers' main point of contact and work closely with our sales and technical teams to provide a seamless customer experience.

Duties/Responsibilities:

Give status updates to customers

Process customer purchase orders and create work orders

Quote and schedule in lab work orders

Schedule calibration of company standards

Invoice work orders

Assist other areas of warehouse when needed

Education and Experience:

2-4 years scheduling/coordinating experience preferred

Basic computer skills; Microsoft Windows, Excel, and data entry

High School Diploma or GED equivalent certification

Requirements

Excellent communication skills (internal and external)

Excellent organizational skills

Ability to multi-task and work through interruptions

Must be able to sit at a computer for 8-10 hours a day

Able to lift up to 50lbs.

Bending, kneeling, standing, grasping objects required

Benefits

Competitive pay based on skills and qualifications

Medical, dental, disability, and life insurance

401k with Company match

Paid vacation and company holidays

Continuing Education Opportunities

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