Transition Specialist - Move In Coordinator

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Job description

Find your new career with a team of HEROES, who are ordinary people doing extraordinary things for seniors. We are dedicated to giving back and supporting our team members, local community, and others worldwide. Come join a team with (6) Industry Best of the Best Awards and help us put People First Always. Come see why The Lakes at Litchfield is certified as a Great Place to Work! Now accepting applications for a Transition Specialist/Move In Coordinator. The Transition Specialist is responsible for assisting new move-ins by working with the community's various departments and serves as a liaison to ensure the new member(s) and their families make a smooth transition into the community. This position offers an exceptional customer service experience. Excellent oral and written communication skills a must. Sales experience a plus. We look forward to meeting you!

ESSENTIAL FUNCTIONS:

• Coordinate the move-in process for new members and serve as liaison between members, families, team members, and a variety of third parties such as moving companies.
• Coordinate with internal departments to ensure documentation, payment, lead base system records, etc. is handled properly and timely.
• Follows the application and contractual protocol for admitting new members and assists new members with completing their new member information.
• Opens & closes all models daily throughout the week.
• Ensures the entire campus is Ready-to-Show, Every Day Is Grand Opening Day (EDIGOD).
• Inspects all units at time of turnover and identifies items for repair.
• Communicates items or other needs to the Director of Facilities in a timely manner. Follows up on items to ensure resolution.
• Works with the RAC/Membership committee and current members to ensure a receptive and welcoming environment for the new member(s).
• Coordinates and organizes New Member parties and New Member Happy Hours.
• Coordinates We've Moved/I've Moved mailers for all new members.
• Develops a thorough working knowledge of all campus marketing materials and all legal and financial agreements between the campus and its residents and resident families.
• Ensures all marketing material is current and stocked.
• Participate in and attend all required in-service training and education programs as scheduled.
• Performs other duties as assigned by the Executive Director.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Four-year College or University degree desired.
• Two or more years' experience in a similar transition or downsizing position desired.
• Two or more years' experience in a hospitality position desired.
• Two or more years' experience working with seniors desired.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to read, write, speak and understand English fluently.
• Ability to meet or exceed the company's attendance and punctuality standards.
• Ability to use miscellaneous software and office equipment.
• Ability to understand and follow directions as given.
• Ability to work with minimal supervision.

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