Dispatcher

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Job description

ESSENTIAL JOB FUNCTIONS

Dispatches information to police and fire personnel promptly and accurately. Answers E911 calls and alerts appropriate emergency response personnel.

Receives and responds to public complaints, requests for assistance and crime tips as well as inquiries from department officers and other agencies over the telephone and in person.

Monitors police radio and responds to requests for information or assistance.

Enters, updates and confirms NCIC computer data and deletes information as directed.

Locates and directs officers to specialized zones.

Accesses multiple databases such as Law Trak, GCDC information, tax information, DMV records, map software, etc.

Monitors cell activities.

Assists with the needs of inmates.

Calculates times sheets.

Composes potential court documents.

Monitors radio traffic to ensure officer/firefighter safety.

Answers emergency and non-emergency phone calls.

Prioritizes calls for service.

Dispatches officers or firemen to calls for service.

Runs tags and driver's licenses for status for officers.

Checks subjects for warrants.

Enters warrants into the AS400 program.

Confirms wanted, stolen or missing hit responses.

Monitors cameras for inmate safety.

Runs criminal histories for officers.

Inputs calls for service into CAD system.

Fills out forms for security checks and extra patrols.

Takes information on vehicles that have been repossessed.

Maintains files on stolen, missing or wanted entries.

Clears warrants after they have been served.

Checks the status of vehicles, persons, articles and guns through the NCIC computer database.

Greets and directs walk-in traffic.

Accepts fees for fingerprinting.

Performs general housekeeping duties such as, emptying trash, cleaning counters, etc.

Monitors fire and site alarms.

Communicates with other agencies for calls for service.

Assists with the needs of officers or inmates.

Answers calls for the hearing impaired.

Checks court docket to see if inmates are in jail.

Is punctual and on time to relieve other employees.

Fills out required documentation.

Maintains Dictaphone tapes.

Attends required training.

Supervises and monitors inmate worker.

Copies and collates organized essential department documents.

Prepares essential documents for storage.

Interacts with and informs judges.

Alerts staff to potential safety and/or maintenance issues.

Monitors and facilitates entry into and access out of secured parking area.

Enters information into multiple log books.

Keeps records of information shared with other agencies.

Coordinates shift functions.

Monitors and troubleshoots internet connectivity of computers.

Intakes and relays information for the use of multiple alarm companies.

Tests tones for alerting Fire Department.

Contacts locksmiths and tow companies.

Requests officer supplies.

Regulates electronic entry of visitors and vendors.

Completes requested documents such as surveys, etc.

Receives and /or reviews various documents such as type of emergencies, location of calls, weapons involved, caller contact information, NCIC reports, incident reports, teletype, accident reports, fingerprinting payments, verifies warrant checks, driver's license information, criminal histories, lost/stolen article verification, hit requests, tag information, logs and routine reports and injuries.

Prepares and/or generates a variety of documents including calls for service, radio logs, criminal histories, teletypes, written/printed information, case numbers, court dockets and security check/extra patrol forms.

Refers to written information, teletype, telephone, printed information and the radio.

Utilizes a variety of computer software to include NCIC database, mapping system, CAD system, AS400 program, Vesta phone system and Open Query.

Interacts and communicates with various groups and individuals such as police officers, fire personnel, EMS personnel, supervisor, the public, judges, inmates/detainees, administration, other agencies and telecommunications personnel.

Operates a variety of machinery and/or equipment to include telephones, copy machines, police radios, computers, CAD system, AS400 system, Open Query, intercom system, NCIC computer and cameras.

Requirements

MINIMUM TRAINING AND EXPERIENCE

Requires a High School Diploma and completion of required training and education, supplemented by a minimum of one year of experience in a job related field, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must possess a E911 Telecommunication Certification

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED

TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements: Must be physically able to operate a variety of machines and equipment including office equipment, radios, telephones, etc. Must be able to exert up to five pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time. Must be able to lift/carry weights of up to 20 pounds.

Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information, includes the receiving of information and instruction from supervisor.

Language Ability: Requires the ability to read a variety of documents and reports. Requires the ability to prepare/record required records and reports using the proper format punctuation, spelling, and grammar, using all parts of speech.

Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to deal with several abstract and concrete variables. Requires the ability to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information.

Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions; to counsel and teach employees. Must be able to communicate effectively and efficiently with co-workers and the general public.

Numeric Aptitude: Requires the ability to use arithmetic such as fractions, decimals, ratios, tallies, totals, counts, additions, subtractions, multiplication, means, variances, coefficients, standard deviations, modes, etc.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width, and shape.

Motor Coordination: Requires the ability to make precise movements with fingers, hands and arms, e.g., typing, keying, data entering, filing, etc.

Manual Dexterity: Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have minimal levels of eye/hand/foot coordination.

Color Discrimination and Visual Acuity: Requires the ability to match specific colors, textures, sounds, odors, tastes, forms, e.g., keyboarding, typing, transcribing, switchboard operating, etc.

Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with persons acting under stress.

Physical Communications: Requires the ability to talk and hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving nature of sounds by ear).

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

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