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IT SPECIALIST

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Wesley LLC

2024-11-13 17:50:48

Job location Franklin, Tennessee, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

JOB DESCRIPTION

Title: IT Specialist

Department: IT & Security

Reports to: Helpdesk Manager, Director of IT

Job Summary:

Were looking for an energetic and outgoing Mac Genius to join our IT Support team. Our ideal candidate will have 3 years of experience in their current role supporting a fast paced, predominantly Mac and MacOS environment. Experience supporting and troubleshooting Google Suite/Workspace, Zoom, Salesforce, SSO clients, and some experience scripting is a plus.


This is an onsite position with working hours from 9:00 AM to 5:00 PM Mon-Thurs and 9:00 AM to 3:00 PM on Fridays.

Duties/Responsibilities:
  • Build and maintain positive relationships with the Wesley team by providing support via tickets, in person, Slack, and Zoom calls

  • Assist with inventory activities as required weekly and monthly

  • Build, image and deployment of computers

  • A llocating, maintaining, and troubleshooting of IT equipment

  • Handling support requests and procedures across the network

  • Assisting in training new hires

Required Skills/Abilities:
  • Effective communication skills, both written and verbal

  • Exemplary customer service skills

  • Able to adapt to a fast paced and rapidly changing environment

  • Live within 50 miles of Cool Springs and have reliable transportation

Education and Experience:
  • 3+ years experience with MacOS devices

  • 3+ years experience administering and supporting Google Workspace, Slack, Zoom, RingDNA, and Salesforce

  • Excellent detail orientation and communication skills; able to explain tech to non-tech people

  • Excellent analytical and problem-solving skills

  • Strong technical aptitude

  • Ability to work, prioritize and make decisions independently in a fast-paced environment

  • CompTIA Network+ or CompTIA Security+ certified






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