Commercial Lines Customer Service Representative

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Job description

Commercial Lines Customer Service Representative

As a Commercial Lines Customer Service Representative, you will play a key role in delivering exceptional service to our commercial insurance clients. This position involves managing policy updates, handling inquiries, resolving issues, and supporting our clients through every step of their insurance journey. If you have a strong background in commercial insurance and a passion for customer service, we would love to hear from you.

Key Responsibilities:

• Client Interaction: Provide superior service to existing clients by updating policies, offering quotes, processing payments, addressing inquiries, and supplying necessary documentation.

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  Client Onboarding: Assist new clients or support a producer by understanding their needs, gathering data, researching policy options, presenting recommendations, finalizing and binding coverage, cancelling policies, and negotiating with carriers as required.

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  Policy Reviews: Schedule and conduct appointments or support producers in reviewing current policies, assessing liability limits and exposures, exploring additional coverage needs, evaluating replacement costs, and processing renewals.

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  Product Information: Provide detailed information about insurance products and services, quote new business, process renewals, cancel accounts, handle payments, and deliver requested documentation.

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  Issue Resolution: Address and resolve product or service issues by clarifying customer concerns, identifying root causes, explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.

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  Policy Accuracy: Review audits and policies for accuracy, facilitate corrections between clients and carriers as needed.

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  Record Management: Maintain accurate records of customer interactions and transactions in the agency management system, including details of inquiries, comments, and actions taken.

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  Team Support: Collaborate with team members, provide mentorship, offer expertise, answer questions, and participate in both formal and informal meetings.

Qualifications:

• Licensing: Possess the insurance license required by your state.

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  Experience: At least two years of experience in commercial lines insurance account management.

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  Knowledge: In-depth understanding of insurance products, rating procedures, underwriting processes, coverages, and industry standards.

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  Customer Service: Excellent customer service skills, professional phone manner, and strong written and verbal communication.

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  Skills: Detail-oriented, organized, able to multitask, and capable of resolving complex issues independently.

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  Time Management: Strong time management skills with a focus on personal accountability and the ability to handle challenging situations effectively.

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  Technical Proficiency: Skilled in using technology and computer systems, including agency management software, rating tools, and carrier websites.

What We Offer:

• Competitive salary
• Opportunities for professional development
• A supportive and collaborative work environment

If you are a proactive and skilled professional with a background in commercial insurance and a commitment to delivering excellent customer service, we encourage you to apply!

If you are ready to take your career to the next level and join a team that values excellence, we encourage you to apply today.

Resumes may be confidentially emailed to or you can reach me via text/call at

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

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