Customer Service Representative

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Job description

Bilingual Customer Service Representative

About the Company and Opportunity:

• CFS is working with a company to identify a Bilingual Customer Service Representative! Fluent in Spanish + English
• The Bilingual Customer Service Representative role will be with a small, fun, outgoing, and hardworking team!
• The ideal Bilingual Customer Service Representative can utilize their multitasking skills and has great attention to detail!
• This position starts as 100% in office until trained up enough to work a hybrid schedule. $19.00 per hour.

Overview of the Bilingual Customer Service Representative role:

• Handle an array of customer inquires
• Swiftly gather and enter customer data
• Request documentation as needed and ensure proper follow-up with customers
• Research customer issues and inquires
• Rout customer calls to the appropriate department as needed
• Collect and enter customer feedback
• Email correspondence with customers and internal team members

Requirements for the Bilingual Customer Service Representative role:

• Ability to Multi-task in a Fast-Paced Environment
• Excellent Written and Verbal Communication Skills
• Light Excel skills - Data Entry, Spreadsheets
• Desire to meeting key phone metrics
• Willingness to be a supportive team player
• Fluent in English and Spanish
• Can fully pass a background check and drug screen

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