Operations Manager

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Job description

Role and Responsibilities

As the Operations Manager, you will play a pivotal role in overseeing the operational efficiency, growth, and success of multiple oral surgery practices within a designated region. This position requires strong leadership skills, strategic thinking, and a passion for delivering exceptional patient care. This position works with the SVP of Patient Focused Operations to oversee the operational performance of each Practice in their region.

• Lead and manage the day-to-day operations of multiple oral surgery practices within the assigned region.

• Develop and implement operational policies, procedures, and protocols to ensure consistency and efficiency across all practices.

• Monitor key performance indicators (KPIs) and metrics to assess practice performance and identify areas for improvement.

• Provide guidance and support to practice managers and staff to optimize workflow, patient satisfaction, and overall productivity.

• Work closely with finance and accounting teams to develop annual budgets, forecasts, and financial goals for each practice.

• Monitor financial performance, including revenue, expenses, and profitability, and take proactive measures to address any variances.

• Identify opportunities for revenue growth, cost reduction, and operational optimization to maximize profitability while maintaining high-quality patient care standards.

• Collaborate with senior leadership to develop and execute strategic plans for business growth and expansion within the region.

• Conduct market analysis and identify new opportunities for practice acquisition, partnership, or market penetration.

• Develop and implement marketing strategies to enhance brand awareness, attract new patients, and drive patient referrals to the practices.

• Ensure compliance with all regulatory requirements, industry standards, and best practices governing oral surgery practices.

• Stay abreast of changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training to ensure compliance.

• Recruit, hire, train, and develop top talent for key leadership and clinical positions within the region.

• Provide ongoing coaching, mentorship, and professional development opportunities to practice managers and staff to foster a culture of excellence and continuous improvement.

• Conduct performance evaluations and provide feedback to drive individual and team growth and development.

• Performs other related duties as required

Education and Experience

• Bachelor's degree in Healthcare Administration , Business Administration, or related field; Master's degree preferred.

• Minimum of 5 years of experience in healthcare administration or operations management, preferably in oral surgery or dental practice management.

• Proven track record of successfully leading and managing multiple healthcare facilities or practices, preferably in a multi-site setting.

• Strong financial acumen and experience in budgeting, financial analysis, and revenue cycle management.

• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams towards common goals.

• Thorough understanding of healthcare regulations, compliance requirements, and industry trends.

• Proficiency in Microsoft Office Suite and practice management software systems.

• Willingness to travel within the assigned region as needed.

• Time management skills; ability to multitask and complete work while traveling

• Thorough knowledge of territory, market, and clients

• Excellent problem-solving and critical thinking skills

• Organized with attention to detail

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