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Customer Service Representative (Sales and Related)

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Russell Tobin

2024-09-28 14:37:30

Job location Lewisburg, Tennessee, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

  • Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints
  • provide appropriate solutions and alternatives within the time limits
  • follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies Take the extra mile to engage customers

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