IT Support Specialist

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Job description

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work We are currently seeking an IT Analyst. The IT Analyst is responsible for ongoing operation, support, and improvement of laptops, applications, servers, networks, and technical systems of DCIDS. Serves as a first point of contact for users needing assistance with software and hardware. This position will be onsite in Sacramento, CA.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Tennessee Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donors gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

1. Fields Help Desk requests, enters tickets into the system, closes out or escalates tickets as required. Fully documents resolution activities. Identifies and escalates trends to ensure root cause resolution.

2. Develops and implements applications/technological process changes.

3. Provides set up, maintenance, and repair of PC hardware such as CPU, monitors, printers, keyboards, etc. Provides set up, maintenance, and repair of audiovisual equipment such as videoconference equipment, projectors, televisions, and DVDs/VCRs. Assists with user administration and licensing.

4. Provides individual and group instruction/training, on computer equipment, software, and network features, as needed. Provides helpful insights to end users.

5. Recommends and updates information systems policies, procedures, diagrams, and documentation. Stays up to date on industry standards and technology trends.

6. Identifies opportunities and makes recommendations for improvement of information systems. Regularly reviews and refines troubleshooting practices.

7. Performs other duties as assigned

The ideal candidate will have:

• Information Technology related associates degree or equivalent work experience.

• 3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment.
• 3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office).
• Prior experience in the following areas preferred:
  • Installing, configuring, and troubleshooting Windows operating systems
  • Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory)
  • Windows Server
  • Technical service experience
  • IP Networking Knowledge (VLANS, subnets, routing)
  • Administering enterprise level Anti-Virus systems
  • Administering Windows updates
  • Build and deploy images for computer deployment
  • Active Directory (security, group policy, federation)
• Relevant IT related certifications are preferred
• Advanced knowledge of Microsoft operating systems, office applications, and Active Directory. General knowledge of network, server, and visualization administration.

We offer a competitive compensation package including:

• Up to 176 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Monthly phone stipend

New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer M/F/Vet/Disability.

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