NAMR Career & Alumni Services Senior Director

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Job description

Locations: Boston Austin Atlanta Brooklyn New York Calgary Chicago Dallas Denver Detroit Houston Los Angeles Miami Minneapolis Montreal Nashville Summit Philadelphia Pittsburgh Durham San Francisco Seattle Mountain View Toronto Washington

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.

What You'll Do

We are merging NAMR Career & Executive Services (CES) and Alumni Relations to create a seamless, high-impact function that supports employees as they establish careers beyond BCG and maintain strong connections with them as alumni and potential clients. We are excited to launch this reimagined organization in early 2025.

The Senior Director for Career and Alumni Services will play a pivotal role in this transformation, assisting with the design and scoping activities, and then will be responsible for the execution of the new function. Success in this role will require strong communication and collaboration skills to guide the function through significant change management efforts.

The ideal candidate will bring a strategic mindset to building a future-focused organization for NAMR and be a strong partner in building these capabilities around the world. They will ensure that high service levels of executive career advisory, employee career coaching, and alumni engagement are maintained across the board while positioning the function - and BCG for long-term success.
This position is part of the broader CT People Team and will oversee a team of 25 employees across the function, including 4-6 direct reports. The Senior Director will be instrumental in fostering a culture of collaboration, innovation, and excellence as we embark on this exciting transformation.

Career & Executive Services Overview
The CES team serves as an internal career coaching and strategic placement service for BCG employees, alumni, and key clients. Our team drives several key initiatives:

• Career Coaching & Job Search Support: Our coaches work closely with current and departing BCGers, offering career guidance and strategic advice for using the BCG network as part of an effective job search. We provide a sounding board for career path discussions and offer practical, skill-based (ie resume review, mock interviews, offer negotiations) support throughout the job search process.
• Talent Marketplace: Leveraging strong relationships with key employers and alumni, CES has a unique view of job opportunities across industries and geographies to share with candidates. We manage a database of over 800 active roles at any time, proactively building talent pipelines for priority clients and alumni.
• MDP Support: Our executive career advisors support MDPs business development efforts by offering tailored talent solutions to senior clients. This includes providing individual career support or connecting clients with talent from the BCG network to fill critical leadership roles.
• Alumni Career Support: CES offers lifelong career support to BCG alumni, including career programming, webinars, and ongoing access to resources that help them navigate career transitions.
• Business Insights: Positioned at the intersection of talent and business, CES delivers valuable insights to the BCG People Team and NAMR Leadership. We provide data on employee retention, the external talent market, compensation benchmarks, and other key trends that inform strategic decision-making.

Alumni Relations Overview
The Alumni Relations function plays a pivotal role in nurturing alumni relationships with BCG from Day One. This function thinks first of the alumni experience by connecting alumni with BCG in meaningful ways, driving brand advocacy, and unlocking commercial value through strategic and meaningful engagement initiatives.

• Alumni Engagement: Through affiliation and business development efforts, the Alumni Relations team fosters lifelong connections within the BCG network and drives commercial outcomes. We activate alumni networks as part of BCG's go-to-market approach, leveraging alumni relationships to create commercial opportunities.
• Program Execution: The team leads the execution of alumni programs across local, system, and regional levels to ensure a consistent and impactful experience. We oversee the senior alumni program in key markets, using these areas to pilot new initiatives and engage senior stakeholders. We partner with senior leadership and internal stakeholders to promote the alumni value proposition and integrate it through the employee life cycle.
• Innovation and Best Practices: The team focuses on developing innovative approaches to increase alumni engagement and works to implement technology solutions that enable scalable, personalized alumni interactions. We use a data driven approach to design and measure KPIs of program and drive continuous program improvement.

YOU'RE GOOD AT:

• Leadership and Collaboration: You possess strong leadership skills and a highly collaborative approach. Your ability to guide the team through transformation, combined with a clear vision for the future, is essential. You can effectively partner with and build strong relationships across NAMR and with global colleagues.
• Strategic and Analytical Thinking: You have a strategic mindset, coupled with strong analytical abilities. Your high initiative, resourcefulness, and comfort navigating ambiguity allow you to use data effectively to shape direction, while communicating insights clearly and confidently.
• Change and Project Management: You demonstrate excellent change management and project management skills. You can create actionable workplans, drive initiatives forward, and challenge current processes to scale operations in alignment with future organizational needs.
• People Leadership and Development: You bring exceptional people management skills, enabling you to lead, coach, and develop talent. Your ability to foster growth and ensure success in a fast-paced, virtual team environment is crucial to sustaining and advancing our team's performance.

What You'll Bring

• A minimum of 10+ years of work experience with progressively increasing levels of responsibility, preferably within a professional services firm
• Undergraduate degree required; MBA or other professional degree preferred
• BCG experience strongly preferred

Key Competencies:

• Able to perform successfully and produce results in a fast-paced, intellectually intense, client-oriented environment, with the raw intelligence, political savvy and interpersonal skills to build teams and relationships throughout a loosely structured organization
• A demonstrated understanding of business operations and an appreciation for how to prioritize among demands and balance the levers that make a complex business run smoothly and productively
• Strong project management skills; must be able to manage multiple complex projects at the same time
• Demonstrated empathetic leadership and team management experience, including management of highly talented staff
• Excellent people management skills: ability to provide honest feedback and support in the development of employees' capabilities; ability to resolve problems that affect employee performance; provide inspirational leadership and gain trust, respect and praise of direct reports
• Proven ability to build strong partnerships with colleagues, desire to be flexible and think strategically,
• The courage and confidence to create an environment where people are comfortable speaking up. The ability to settle disagreements as they arise
• Good judgment, strong interpersonal skills and a collaborative style. A track record for being able to connect as a trusted peer with partners, consultants and others
• Demonstrated experience of successfully working virtually, and in complex international and matrixed organization
• Strong organizational and process management skills. Comfortable with multi-tasking and prioritizing within a fast-paced, demanding environment
• An ability to take a big picture approach and consider the ramifications of decisions on various constituencies
• A flexibility and comfort with ambiguity. Openness to new and innovative ideas and to change
• Able to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG's values and culture
• An outstanding, confident communicator . click apply for full job details
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