Medical Assistant-Children's Urgent Care-Sevierville

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Job description

JOB DESCRIPTION OVERVIEW:

The Medical Assistant (MA) performs a variety of duties to accommodate and support urgent care clinical staff in the provision of patient care. The MA performs all clinician orders in a timely and accurate manner adhering to all regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represents Urgent Care by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information.
• Creates a welcoming environment and acts as a patient advocate.
• Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate.
• Coordinates and participates in a variety of patient care activities in the examination and treatment of patients to include: vital signs, blood draws, intake, assisting with diagnostic and therapeutic procedures, using standard equipment; records data for medical record.
• Performs patient intake and enters data into EMR.
• Adheres to patient intake standards.
• Prepares patients for examination and treatment assisting clinicians where appropriate.
• Prepares and sets up medical supplies, instruments and equipment for diagnostic and therapeutic procedures.
• Performs various laboratory testing, daily controls and additional duties as needed.
• Performs drug screens as needed.
• Confers with patient to obtain accurate information for records. Assists in completion of insurance/compensation/disability forms.
• Works directly under supervision of the clinician, practice manager and registered nurse to provide uncompromising service to patients and community.
• Supports Patient Service Representatives by performing the patient registration process as needed and under direction of management.
• Maintains work area in clean and orderly condition; sets up, cleans and disinfects examination rooms; monitors and ensures appropriate inventory of medical supplies in examination rooms; replenishes as required.
• Ensures adequate and appropriate patient follow-up regarding prescriptions, referrals and diagnostic testing. Contributes to patient care through patient and family education, distributing resource literature and referrals as needed.
• Complies with quality assurance, HIPAA, customer service, infection control, and safety guidelines and other policies as set forth.
• Interacts calmly, respectfully and in a friendly manner with other clinic staff. Refers patients to proper resources including transfer, follow up and appointments as directed by clinician.
• Participates in ongoing training through completion of online training, attending in-person training sessions and meetings as required.
• Participates in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients.
• Maintains CME requirements through continuing education and in-service training.
• Ensures cleanliness of office and clinical environment.
• Other duties as assigned and requested.
• Attendance and being on time, ready to work your scheduled hours is an essential job requirement.

QUALIFICATIONS / PREFERRED EXPERIENCE:

• Associates Degree in related field preferred, minimum of High School diploma required
• Vocational training as a medical assistant preferred
• Medical Assistant Certification or EMP a plus
• 1 to 3 years' experience in a medical office/clinic environment preferred
• Previous experience with drug screens preferred
• Current certification required based on clinic specialty, including but not limited to PALS, ACLS, BLS
• Please refer to skills Checklist for applicable skills requirements

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to perform patient intake and document problems appropriately, seeking guidance as needed

• High degree of verbal and written communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support

• Strong planning, problem solving, organizational, verbal communication and interpersonal skills

• Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer
• Working knowledge of medical terminology
• Ability to address and resolve conflict in a professional manner, including challenging patients/clients and stressful situations
• Ability to maintain strict confidentiality
• Ability to be flexible

• Ability to perform detail-oriented work
• Ability to work independently yet in conjunction with a team
• Ability to adapt to a changing and growing atmosphere
• Courteous and professional demeanor
• Willingness to work as a team player to meet common goals of the department
• Ability to work under pressure and meet deadlines
• Excellent customer service skills
• Promote positive department morale through effective teamwork
• Ability to work and travel to multiple locations if needed

PHYSICAL / ENVIRONMENTAL DEMANDS:

• Job performed in a well-lighted, modern office setting.
• Occasional travel locally
• Occasional lifting/carrying (10 pounds or less)
• Occasional standing/bending
• Moderate to high stress level
• Prolonged sitting
• Prolonged computer/PC work
• Prolonged telephone use

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

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