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Jr. Help Desk Specialist with Security Clearance

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BlueWater Federal Solutions

2024-11-06 09:42:46

Job location Tullahoma, Tennessee, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Job Description Overview The Client Services (IT) department for BlueWater Federal is looking for a Jr. Help Desk Specialist located in Tullahoma, TN to support clients located on Arnold Air Force Base. The ability to effectively prioritize and execute projects in fast a paced environment is key to the success of the IT staff to meet the demands of this technically proficient department. Responsibilities Implement a broad set of technologies.
Handle phone and email support requests as an advocate for the resolution of client issues.
Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature.
Handle problem recognition, research, isolation, resolution and follow-up for routine user problems.
Log and track calls using Remedy, while maintaining detailed notes of the customer's request.
Write or revise user training documents and procedures.
Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies. Qualifications Associate degree in computer science or related field
Proficient working knowledge of computer systems, hardware and software
Proof of:
CompTIA Security+ CE certification
MTA - Windows Operating System Fundamentals
HDI Customer Service Representative within 180 days of employment
Must have an active Secret clearance or the ability to obtain one BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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