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Director, GenAI - Customer Outcomes

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ServiceNow

2024-10-01 10:46:02

Job location Addison, Texas, United States

Job type: fulltime

Job industry: Executive Positions

Job description

Job Description

Position Summary: We are seeking a forward-thinking, experienced Director of GenAI to lead the development and technical execution of Generative AI initiatives for Customer Outcomes. The ideal candidate will have a strong knowledge of the ServiceNow platform, extensive experience delivering complex professional services implementations and proven capability developing GenAI solutions and accelerators. This role will focus on driving growth, enhancing efficiency, and improving client outcomes through the strategic implementation of GenAI solutions and services.

What you get to do in this role:

Technical Strategy Execution: Drive the execution of our Generative AI strategy, ensuring alignment with organizational goals and objectives.

GenAI Delivery Expertise: Leverage deep technical expertise in GenAI to enhance service innovation and delivery excellence.

GenAI Adoption: Increasing the pace and volume of GenAI products and process within the organization.

Transformation Leadership: Lead a dedicated technical team focused on GenAI initiatives, providing direction and support to ensure successful execution.

Team Development: Mentor and develop team members' skills in GenAI technologies, fostering a culture of continuous learning.

Sales strategy and velocity: Influence seller activity and approach to increase services seller productivity by building GenAi assets that facilitate our sales team and align with license sales, creating a catalog of repeatable and reusable services.

Stakeholder & Customer Engagement: Engage with key stakeholders, including customers, to refine GenAI initiatives based on service needs and feedback.

Best Practices Implementation: Champion best practices in GenAI to foster a culture of continuous improvement and innovation.

Market Insight: Stay abreast of the GenAI market and ecosystem to inform strategy and maintain competitive edge including aligning to industry and domain specific solutions.

Results Orientation: Cultivate a results-driven culture, ensuring GenAI initiatives meet objectives and KPIs.

Alignment and Integration: Collaborate with other departments to integrate GenAI initiatives with company-wide strategies.

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