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Senior Manager, Product Success - SPM

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ServiceNow

2024-10-02 13:40:45

Job location Addison, Texas, United States

Job type: fulltime

Job industry: Other

Job description

Job Description

Work 1:1 with SPM's most strategic customers to drive adoption of new product capabilities and functionality

Work across ITX sales and Acct teams to identify SPM renewal risk and ensure remediation steps are identified

Execution of adoption programs for non-deployed customers for your area of responsibility

Interpret metrics and data analysis to identify at-risk customers and take proactive measures to mitigate ACV risk

Support Customer Outcomes and Partners delivering new product functionality to customers

Influence and provide recommendations to customers and partners on intended use of SPM products

Proactive resolve customer escalations

Deep understanding of strategic customers and their use of SPM products

Develop relationships across the organization to include Product Mgmt., Account teams, Sales, Customer Outcomes, Partners, Renewals and Customer Advocates, Support and others.

Be the voice of the customers by providing feedback to product managers

Inform a friend!

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