Sr. Business Process Consultant, Finance and Supply Chain

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Job description

Job Description

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role:

The Sr. Business Process Consultant, Creator Workflow will be a functional and process Source to Pay (S2P) expert on a customer engagement team - delivering implementations for this ServiceNow Solution. Consulting with procurement departments and guiding them in the endeavor of transitioning business requirements to configuration requirements for this Solution.

Although this opening is focused on finding a Supply Chain operations specialist with experience to bring to Source to Pay (S2P) engagements, this consultant may also provide consulting for customers implementing other Creator Workflow and Platform products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

Be the process expert in how to best support Procurement, Supplier Management, and Accounts Payable departments using ServiceNow best practices focused on configuration vs. customization

Drive efforts for S2P-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

Advise customers in their efforts to take advantage of the ServiceNow Creator Workflow Solutions standard capabilities in their efforts to improve departmental processes.

Lead customer design workshops focused on ServiceNow Platform and Finance & Supply Chain Workflow Solution in scope of the engagement (which may include Source to Pay (S2P), HR Service Delivery, Legal Service Delivery Solution, and/or Workplace Service Delivery/Safe Workplace)

Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral

Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution

Drafting more functionally-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

Guides and advocates for the customer's needs throughout the engagement

Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources

Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement

Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

Prepare all customer-facing deliverables focused on process

Juggle multiple and complex projects/initiatives

Promoting continuous improvement practices for delivery/engagement materials

Supporting specific sales activities when required

Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Up to 25% travel annually, driven by customer needs and internal meetings

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