Fleet Services Operations Analyst I

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Job description

Overview:
Why GM Financial?

GM Financial promotes an inclusive Culture to Win that is centered around leading with core values, empowering team members, and accomplishing strategic priorities while supporting our community and earning customers for life. We invite YOU to join an innovative team of trend-setters in the automotive finance industry.

Why Commercial Vehicle Lending

Fleet Solutions, Fleet Credit, Small Business Credit, Compliance, Systems Integration Field and Inside Sales

Our CVL team works together to find ways to grow GMF's fleet and commercial business by working closely with our internal teams, GM Envolve and customers. We offer business-centric products and services that set our dealer partners and business customers up for success. We have a diverse team with varying levels of experience and welcome new team members who are excited to learn all aspects of our business. Our customers count on us daily, therefore we take our mission seriously. We believe it all comes down to adding value, cultivating relationships, and earning trust. That's why GM Financial needs passionate, innovative, and spirited team members just like YOU.

This position will be located in Arlington, Texas and following a hybrid work model. Hybrid (Combination of work from home and in-assigned office location)

Responsibilities:
About the role:

You as the Fleet Services Operations Analyst under general supervision, will formulate and define business system requirements through research and fact-finding combined with an understanding of applicable business systems and industry requirements. With this knowledge, you will develop or modify procedures to solve information systems software applications problems of low complexity. This includes analysis of business and user needs, documenting requirements, and configuration and testing of system logic.

In this role you will:

Gather customer business requirements, functional specifications, and documentation to provide innovative business solutions and recommend system, product, and process enhancements

Assist with business software implementation and administration set-up and configuration

Conduct Quality Assurance and system testing, assist with systems implementations and the evaluation of the results

Work closely with and communicate with management, business and IT partners on business systems, project status and facilitating project completion

Interface with software vendors and suppliers in support of business application software packages

Design and create production and ad hoc reports

Qualifications:
What makes you a dream candidate?

Knowledge of information technology systems, infrastructure, and operations

Knowledge of systems analysis techniques

Knowledge of information systems and operations systems for supported business groups

Knowledgeable of best practices in information technology governance and regulatory landscape for financial institutions

Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes

Working knowledge of reporting systems and query languages to include SQL and/or SAS

Experience:

High School Diploma or equivalent required, Bachelor's Degree in related field or equivalent work or military experience preferred

0-2 years of directly related experience in a vehicle lending environment, preferably in commercial/fleet vehicle lending; Project Management or Operations Support experience preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do morethan work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office

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