Salesforce Analyst II

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Job description

Overview:
Why GM Financial Dealer Services Systems Integration?

The GM Financial Dealer Services Systems Integration (DSSI) team offers several benefits and exciting reasons to join our team! Does working on exciting projects spark your interest? If so, as a DSSI team member, you will have the opportunity to work on cutting-edge technology and contribute to impactful projects. The DSSI team plays a crucial role in ensuring seamless connectivity between systems, enabling efficient operations and enhancing the dealer experience. Are you a team player who values collaboration? The Dealer Services Systems Integration team operates in a collaborative environment, where teamwork and effective communication are valued. While collaborating with other talented professionals, you can leverage diverse perspectives, share knowledge, and learn from experienced team members. This fosters personal and professional growth, promoting a supportive and engaging work atmosphere. By joining this team, you will have the chance to make meaningful contributions to the success of GM Financial and its dealer network, helping streamline processes and improve overall business outcomes.

Responsibilities:
About the Job

The Salesforce Analyst II will serve as a partner with business representatives at all levels to identify needs, define, prioritize and document requirements for solutions to address business opportunities. This person must demonstrate a strong ability to create business requirement documents, lead business requirement gathering sessions, and create QA test scripts. This person must be skilled in delivering solutions using declarative configuration to create validation rules, workflows, process builders, as well as have a high level understanding of the technical requirements and functionality. The scope of work for this individual facilitates all stages of a project, from requirements gathering through testing and training. This team member will also participate in and facilitate Agile related ceremonies such as Refinement and prioritization meetings, as well as fulfill duties such as organizing the backlog, assisting with writing stories, as well as other duties as needed.

This team member will be vital in recommending process enhancements and automation opportunities to optimize productivity and maximize ROI.

This person must be skilled in delivering solutions using declarative configuration to create validation rules, flows, sharing rules, Lightning components, as well as understand Salesforce technical requirements, functionality.

This team member will be responsible for ensuring the security of customer and business data by utilizing Salesforce tools and other data security related products as well as by following data privacy procedures and policies.

This team member will also participate in Agile related ceremonies such as refinement and prioritization meetings, and other duties as needed.

Qualifications:
What Makes you a Dream Candidate?

Advanced knowledge of (url removed)

Must understand and embrace the principles of GM Financial

Must have a good understanding of Dealer Service's operations

Understanding of Vision/Roadmap creation, Portfolio/Program/Team Backlog creation, refinement and prioritization

Ability to manage assigned tasks and responsibilities with minimal supervision

Ability to work in a fast-paced environment and stressful situations

Ability to facilitate, coach and guide through influence, inspiration, collaboration and teamwork

A change agent; progressively challenging the team to continuously improve

Good interpersonal, communication (verbal and written), cross-collaboration skills, including the ability to interact with team members at all levels

Problem solver who can clearly identify, analyze, and resolve issues as they arise

Experience:

Bachelor's Degree in Business Administration or a related field or equivalent experience preferred

2-4 years of advanced experience working in the SFDC CRM platform required

Licenses

(url removed) Certified Administrator required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office

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