Accounts Receivable Supervisor

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Job description

Location:

Barton Creek Country Club's success is due to its dedicated, intelligent and self-motivated family of associates who work together to deliver personalized service to the club's members and maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged, then this is the place for you.

Barton Creek Country Club associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Barton Creek Country Club may be your perfect match.

Job Description:
Omni Hotels & Resorts is seeking Accounts Receivable Supervisor for the beautiful new Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

We are proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023

The Accounts Receivable Supervisor will support the AR function through the coordination of group billing and the maintenance of accurate group bill accounts, possess knowledge of and provide assistance with FIT billing, and actively participate in all Customer Service aspects of the department.

Responsibilities:
Client Billing and Collections for hotel group programs:

Review Group Contract and Resume to ensure that all billing requirements are met

Attend weekly resume meetings, and pre-conference meetings as required

Conduct daily bill reviews for all group accounts to ensure accurate billing

Monitor guest open folio ledger and review to ensure that group accounts are closed out timely

Prepare and send group invoices within SOP timeframe, ensuring that there is support for all charges, and a CS Manager has approved the bill prior to emailing to client

Conduct follow-up (10-day) to ensure that client has received invoice, and review and reconcile any disputes in a timely manner, noting all detail in Opera

Maintain neat and organized electronic billing files in the AR share drive

Log all correspondence and collection activity related to the specific account in Opera

Conduct Collection activity for group invoices until bill is paid, alert supervisor/manager of all potential late payments

Audit commission check request for paid groups in coordination with Sales department

Charge advance deposits to group guests credit cards based on cost estimates provided by CS

Respond to all client inquiries in a timely, efficient manner and record notes in Opera

Prepare weekly AR status report for Accounting Credit Manager

Perform other tasks as directed by Accounting Credit Manager

Customer Service Responsibility:

Presents self in a professional manner including appearance, identification, general communication and conduct at all times

Makes a positive contribution to the work environment through presentation of positive attitude, demonstration of cooperation and teamwork, and constructive teamwork approach to daily events

Dependability:

Attendance: Adheres to established schedule of work hours. Follows established procedures for early notification to supervisor when unable to report to work.

Punctuality:Arrives to work at scheduled times and works until authorized to leave.

Qualifications:
Must have 1-2 years of accounts receivable experience, preferably in the hospitality industry

Associates degree in hospitality correlated field preferred

Exceptional organizational skills, with the ability to communicate effectively and work well under pressure to meet deadlines

Customer service, strong oral and written communication skills

Must be flexible and able to work weekends on occasion

Hotel Specific Essential Functions:

Knowledge of SalesForce/Delphi and back-office accounting systems

Extensive use of Excel with intermediate level skills

Position requires extensive knowledge of Microsoft Office Suite including Word and Outlook

Tools and Equipment:

Computer and printer, telephone, pen/pencil, photocopier, file folders, filing cabinet, and facsimile machine

Use of Kronos time clock

Working Environment:

This position operates in an office environment. The nature of the hotel, at times, requires nights, weekends, and holidays

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear

The employee frequently is required to walk between departments

The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Interior of hotel with exposure to all areas including coolers, freezers, kitchens and general office areas

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: and the following link is the

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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