Analyst, Workplace Technology

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Job description

Position Summary:
Vista Equity Partners is a dynamic and innovative Private Equity company, dedicated to empowering enterprise software companies in advancing our world. We are committed to leveraging cutting-edge technology, data science, and AI to drive our business forward.

Vista Equity Partners is seeking a Business Analyst for its Workplace Technology Team to optimize the user experience across all endpoints (Windows, Mac, and mobile) using various tools and technologies. The role will analyze usage metrics and data at scale, understand how changes impact human behavior and user satisfaction. They will plan and implement deployment, migration, and upgrade processes, and help the company grow by building automation and scalable processes. The ideal candidate comes from an engineering background with a strong business visibility, or from a product management background with a progressive engineering career.

Responsibilities:
Ensure excellent user experience across all devices (laptops, phones, tablets)

Support product manager in understanding business requirements, defining acceptance criteria, and ensuring solutions fit with end user needs

Analyze large-scale usage data to identify patterns and develop actionable recommendations and system changes

Drive QA strategy, prepare test plans and execute all phases of testing

Write runbooks, operational procedures for company-wide hardware and software deployments, migrations

Craft compelling, impactful user communications, guides, and training materials

Engage with vendors in the telecom and regulatory compliance industry

Qualifications:
Vista is looking for a person who has a technical engineering background combined with previous experience as business analyst or a product manager.

Experience leading requirements gathering and testing for large-scale enterprise software implementations

Ability to translate technical concepts and information into presentations and management dashboards

Proficiency in delivering presentations to key stakeholders and demanding users with confidence

Passionate about product management and delivering excellent user experience

Strong analytical abilities, meticulous attention to detail, and the capability to navigate and evaluate large datasets

Experience in IT settings that utilize Apple Business Manager and Autopilot for seamless device deployments

Knowledge of mobile device management (MDM) tools such as Jamf and Intune

Familiarity with zero-trust architecture

Experience working with Compliance functions and ITSM concepts

Understanding of regulatory compliance principles and electronic communications archiving, with practical experience in this area

Experience in evaluating and setting up vendor trials for SaaS platforms and API integrations

Company Overview:
Vista is a leading global investment firm that exclusively invests in enterprise software, data and technology-enabled organizations across private equity, permanent capital, credit and public equity strategies, bringing an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors, companies, customers and employees. Vista's investments are anchored by a sizable long-term capital base, experience in structuring technology-oriented transactions and proven, flexible management techniques that drive sustainable growth. Vista believes the transformative power of technology is the key to an even better future - a healthier planet, a smarter economy, a diverse and inclusive community and a broader path to prosperity. Further information is available at . Follow Vista on LinkedIn and on X, .

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