Client Account Support Analyst

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Job description

This position will be completely remote and candidates can be sourced from across the US, as long as they're able to support the CST schedule.
Candidates must have a quiet and private working environment and a reliable, high-speed internet connection.
This position includes fiduciary duty or access to financial systems
Delivers professional activities in the Client Services job family. Responsible for providing client support in the areas of service, maintenance and penetration. Responds to inquiries, solving problems, and ensuring client satisfaction with products and service. Coordinates with account manager to ensure needs are met and potential problems are averted. Keeps account manager informed of account status and opportunities for expanded business. May make on-site presentations to existing and prospective clients to educate and inform on products. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. May provide guidance, coaching, and direction to more junior members of the team in Client Account Support.

2 year minimum of data entry experience
Credentialing/Licensing/Contracting experience preferred, but not required
Attention to detail
Independent Worker
Intermediate PC Skills
Intermediate proficiency with Microsoft Office Products
WPM included on resume is encouraged but not required
Excellent written and verbal communication skills
Excellent time management skills

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