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Compliant Intake Analyst

hiring now

The Fountain Group LLC

2024-10-03 15:44:50

Job location Austin, Texas, United States

Job type: fulltime

Job industry: Administration

Job description

The Fountain Group is currently seeking a Complaint Intake Representative for a prominent client of ours. This position is located in Austin, TX. Details for the position are as follows:

Job Description:

Pay: $21-22/hour to start!

Assignment Length: 1 year with possibility of extension or conversion based on performance & budget

Shift: Monday - Friday, standard shift, HYBRID ROLE (3 days onsite, 2 days remote).

Responsibilities include:

Act as the first point of contact for customers, gathering detailed information about their complaints via phone.

Accurately record all complaint details, including the nature of the complaint, relevant dates, and client information.

Ensure all documentation is complete and compliant with policies.

Evaluate the severity and urgency of complaints to prioritize actions and deliver report to appropriate team for resolution.

Prepare reports summarizing complaint trends, outcomes, and resolutions

Qualifications:

HS Diploma REQUIRED. Associates degree preferred.

1+ years within a call center environment or customer service position.

Experience within healthcare/pharma/med device industry HIGHLY PREFERRED.

Proficiency with MS Office.

If you are interested in hearing more about the position, please respond to this posting with your resume attached or contact me at (phone number removed).

Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days.

Inform a friend!

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