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Customer Service and Sales Coordinator

hiring now

Fancy and Fun Travel

2024-11-05 09:44:54

Job location Austin, Texas, United States

Job type: all

Job industry: Call Centre / CustomerService

Job description

This opportunity is for people with customer service experience and love for travel.

Tasks:

1-Focus on understanding clients preferences, budgets, and travel goals. Tailoring recommendations to their needs can enhance their experience.
2-Stay updated on various accommodations, from hotels to unique stays like vacation rentals or boutique lodgings. Knowledge about locations, amenities, and pricing can help you make informed suggestions.
3-Cultivating strong relationships with clients can lead to repeat business and referrals. Be approachable, attentive, and responsive to their inquiries.
4-Learn effective sales strategies to upsell or cross-sell additional services, like excursions or travel insurance, while maintaining a focus on the client's needs.
5-Be prepared to address any issues or last-minute changes. Quick and efficient problem-solving can greatly enhance client satisfaction.
6-Familiarize yourself with booking platforms and CRM systems to manage client interactions and streamline the booking process.
7-Encourage feedback from clients to continuously improve your service and understand areas for growth.

Requirements:

-Must be 18 years or older
-U.S. citizenship
-Proficient with computers and technology; ability to learn new systems
-Own a computer and smartphone
-Strong customer etiquette and communication skills
-Ability to build client relationships
-Excellent organizational skills

Benefits:

-Work-from-home flexibility
-Options for both part-time and full-time schedules (full-time recommended)
-Travel vouchers and free cruises upon completing training
-Fun and engaging work environment
-No commission caps, allowing for unlimited earning potential

This role is perfect for individuals who are passionate about travel and enjoy helping others plan their ideal trips. If you meet the requirements and are excited about the benefits, this could be a great fit!

Inform a friend!

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