Director of Technology - Global Client Services (Hybrid/Onsite)

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Job description

Job Description

We are looking for a client-focused Director to lead the Global Client Services technology team in Austin.

As a Director of Technology, you will play a crucial role and be responsible for driving and supporting the Client Services transformation initiatives. The role will require collaborating with teams across various locations, ensuring the alignment of technology and business objective and key results (OKRs), and delivering technology-enabled solutions.

This role will be accountable for delivering modern, large-scale, complex services and products for the Global Client Services business. The role will provide hands-on leadership, fostering a culture of cross-functional collaboration and engineering excellence. You will focus on defining, executing, and quickly delivering functional and non-functional features at scale. The position will be based in Austin, Texas with occasional light travel to be expected. This role will report to the Senior Director of Client Services.

Key Responsibilities -

Lead large initiatives to architect, enhance, and build scalable CRM platform and products, in an agile development environment.

Hire, retain and grow high-performing and diverse global engineering teams.

Develop a culture of high levels of accountability and ownership with the team.

Present technical solutions, capabilities, considerations, and features in business terms.

Effectively communicate status, issues, and risks in a precise and timely manner

Drive projects that require hands-on Microsoft Dynamics CRM knowledge and experience

Drive solution and technical architecture discussions with product owners, engineers, and technical product managers to scale products to highly functional, secure, performant, and resilient platforms.

Lead development teams on projects and be responsible for end-to-end execution of roadmap commitments.

Excel in partnership with technical project managers, and product leaders on requirements workshops and grooming, and help define joint product/technology roadmap.

Contribute to financial planning for new and existing initiatives working closely with vendors, sourcing, professional service providers.

Collaborate across engineering teams and leaders such as Operations and Infrastructure (O&I), Cybersecurity and platform teams.

Own measurable functional, strategic and operational goals and priorities.

Manage multiple projects and initiatives with competing timelines and demands.

Act decisively on continuous improvements to processes/tools for better developer efficiency and productivity.

Able to work on multiple projects and initiatives with different/competing timelines and demands.

Effectively communicate status, issues, and risks in a precise and timely manner

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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