Education Program Specialist

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Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Job Title

Education Program Specialist

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

Career development with an international company where you can grow the career you dream of.

Free medical coverage for employees via the Health Investment Plan (HIP) PPO

An excellent retirement savings plan with high employer contribution

Tuition reimbursement, the student debt program and education benefit - an affordable and convenient path to getting a bachelor's degree.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We are seeking an experienced, high caliber Education Program Specialist to support and track internal programs as part of the professional education team onsite in Austin, TX. The Abbott Education Program Specialist will be responsible for supporting the CRM Educators and Education leads to deliver programs and projects to successfully educate the Abbott Field Sales and Clinical Support teams across the entire CRM portfolio.

What You'll Work On

Using strong organizational skills and agility, the incumbent will be responsible to coordinate educational events and other programs.

This includes but is not limited to planning, reserving resources, inviting team members, registering attendees, assembling agendas, coordinating local logistics, setting up events, greeting attendees, ensuring the program runs smoothly, post-program cleanup, collecting meeting feedback, and closing out / reporting on events. This role may also be required to track internal trainee certifications.

Work will also focus on making all encounters, programs and reporting as efficient, cost effective, and comprehensive as possible and contributing to an environment of continuous improvements.

What You'll Do

Coordinate and lead program planning meetings.

Coordinate calendars and provide accurate, timely, and professional communications for internal stakeholders and attendees.

Manage content / agenda creation, review, and approvals.

Manage all attendee registrations, enrollments, and logistics.

Coordinate shipping and setup at facilities including hotels or the occasional animal lab. Setup includes printed materials and equipment / products.

Manage, deliver, and report on pre-program and post-program surveys.

Document all OEC required close-out actions post-program.

Track pre-program and post-program analytics, including budget, attendees, and feedback.

Monitor and track attendee certification progress within tools.

Support training tracking activities for field team members being trained/signed off.

Develop checklists and document procedures for CRM Education's seamless and compliant program/event execution.

Take initiative and use independent judgment to manage all meeting logistics on time and within budget.

Support a culture of best practices, continuous improvements, and efficiency by constantly seeking to enhance education operations to drive efficiencies, scalability, and compliance.

Partner with the respective Ethics & Compliance and Legal departments, to ensure compliance of all activities.

Monitor and enforce all Abbott Business Conduct standards and regulations as they pertain to HCP programs and ensure all programs follow AdvaMed, Sunshine reporting, state laws, and association guidelines

Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments

Ensure personal understanding of all quality policy/system items that are personally applicable and follow all work/quality procedures to ensure quality system compliance and high-quality work

Required Qualifications

2+ years' experience with customer coordination and meeting/program planning.

Bachelor's degree or an equivalent combination of education and work experience.

Exceptional communication skills and professional demeanor.

Preferred Qualifications

Exceptional organizational and prioritization skills with strong attention to details.

Proactive problem solving.

Able to work independently, make accurate decisions and handle multiple projects simultaneously.

Able to work within a team and as an individual contributor in a fast-paced, changing environment.

Experience in medical device, healthcare or pharmaceuticals preferred.

Experience with event management tools (CVENT, etc) preferred.

Job Requirements

Ability to travel up to 25% of the time

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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The base pay for this position is $52,000.00 - $(phone number removed). In specific locations, the pay range may vary from the range posted.

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