Guest Services Manager

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Job description

Overview:
Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description:

Omni Hotels & Resorts is seeking Guests Services Manager for the beautiful new Barton Creek Resort & Spa!

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023

Responsibilities:
Manage day to day operations including valet, bellmen, transportation and vehicle fleet.

Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.

Maintain continuous liaison with management, Reservations, Front Office and Housekeeping staff.

Oversee and ensure facilitation of delivering group amenities are completed timely to ensure guest satisfaction.

Maintain consistent presence during the peak arrival and departure time (i.e. interacting with the guests while they are waiting in the line).

Be available to provide directional assistance to conference attendees/guests between meetings and function breaks.

Conduct daily walk through inspections of front drive lobby and public space. Report problems as needed.

Communicate information to staff regarding trends and concerns as they relate to various departments.

Be available to respond to any guest concerns or emergencies that may arise hotel-wide. Provide thorough follow up to guest requests and service deficiencies.

Oversee staff scheduling to ensure proper coverage to meet business demands and forecast labor.

Oversee department budget.

Responsible for interviewing, hiring, and training department staff.

Oversee planning, assigning, and directing work, conducting performance appraisals and all aspects of performance management for staff.

Administer payroll for staff ensuring associates are paid accurately.

Demonstrate and maintain 4-Diamond standards of service and on a daily basis.

Follow all company policies and procedures, including hotel key policies.

Attend company training as required.

Assist in leading monthly department meetings.

Champion the All In/Omni culture.

Strive to improve Medallia scores.

Participates in the front office MOD schedule as needed.

Ensures valet revenue is reconciled with Flash Valet daily.

Qualifications:
Qualifications:

Minimum 3 years experience in hotel bell desk and transportation is required. Minimum 1 year supervisory experience is also required.

Must demonstrate strong leadership skills and a high propensity for customer service.

Willingness to work extended hours when needed, depending on business demands.

Willingness to work in various weather conditions.

May require working overnight shift.

Must be 21 years of age or older.

Must possess a valid Texas driver license and be able to pass a Motor Vehicle Report.

Must be able to pass a pre-employment specimen test.

Physical Requirements:

Ability to stand for the duration of an entire shift.

Ability to walk, run, bend, push, pull and lift moderate to heavy weight.

Ability to run 200+ yards to retrieve valet car.

Working Environment:

Interior and exterior of hotel and exposure to weather conditions.

Tools & Equipment:

Bell Stand and luggage carts

Brass Polish and General Cleaning Products

Valet tickets

Radio

Golf Carts

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: and the following link is the

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

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