Human Services Technician IV

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Job description

Job Description:
Human Services Technician IV

The Human Services Technician IV (HST IV) performs advanced human services support for the Texas Youth Helpline and Texas Parent Helpline. Work involves providing information to clients or assisting staff in the delivery of social services. May plan, assign, and/or supervise the work of others. HST IV works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

This position will respond to helpline calls, chats and text messages on a 24/7 helpline. They will also assist with training new volunteers to properly handle and document contacts and referrals, be on-call to support TYH operation and provide coverage for staff and volunteers as needed. This position will also help locate new local, state, and national services for youth and families in addition to maintaining and updating the helpline resource database and other duties as assigned.

Essential Job Functions:
Provides specialized crisis intervention through telephone, text, and chat, information and referral services to runaways, troubled youth, families, and other helpline contacts. (90%)

Assist new volunteers/staff with training and locating new local, statewide, and national services for youth and families. Perform other duties as assigned and required to maintain hotline operations (5%)

Serve on call, by answering staff/volunteers concerns and questions regarding client contacts or providing coverage for staff/volunteers who are unable to complete their assigned shifts. (5%)

Knowledge Skills Abilities:
Knowledge of resources and referrals appropriate to youth,
Knowledge of the issues facing runaway and troubled youth,
Skill in establishing and maintaining effective working relationships,
Skill in effective verbal and written communication,
Skill in using computer programs (Excel, Word, Outlook)
Ability to document all helpline contacts and referrals,
Ability to effectively communicate with other staff and managers

Registration or Licensure Requirements:
N/A

Initial Selection Criteria:
Graduation from high school or GED certificate.

Additional Information:
5% Shift Differential will be added in addition to base salary for shifts that meet requirements (overnight and/or weekends)
Applicants considered Austin, Texas area.

MOS Code:
N/A

As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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