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Implementations Analyst

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Visa

2024-10-01 04:46:58

Job location Austin, Texas, United States

Job type: fulltime

Job industry: Administration

Job description

Job Description

Job Description

Support project management onboarding activities for mobile and other digital initiatives for Visa client institutions and processors to ensure client and internal expectations are exceeded.

Operate as the Project Lead for various internal and external initiatives, focused on Standard to Moderate project complexity.

Coordinate directly with internal resources to understand set up requirements and facilitate new mobile app or digital product installations with a high degree of excellence.

Coordinate directly with clients to understand and execute digital service solutions without customer impact.

Coordinate internal Visa resources to ensure delivery on commitments.

Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.

Prepare and maintain detailed project plans, status reports, and issues logs in compliance with Visa Global Implementation Policy standards.

Report client project accomplishments and deliverables to management weekly.

Build and enhance positive working relationships with Visa client institutions, processors and internal stakeholders.

Represent client system and operational requirements to internal Visa organizations.

Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.

Responsible for working with internal resources on resolving issues through internal ticket-tracking system.

Responsible for Tier 2 and Tier 3 support to help resolve cardholder/app user issues.

Update and enhance internal support documents to assist internal and external stakeholders.

Proactively identify operational opportunities to increase service quality or efficiency.

Must be able to take the initiative to resolve problems and meet deadlines for assigned work.

Must be able to work independently, with team members.

Embody the Visa Leadership Principles.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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