Office (DocuCare) Level 2

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Job description

Description:
CTG is assisting a client in Austin, TX in staffing a Tech Savvy, Printer Maintenance Associate for an ongoing contract role.

Job Title: Printer Maintenance Associate

Location: Austin, TX

Job Type: Hourly Consultant/Ongoing contract

Hours: 8 am to 5 pm, M-F

Pay: $18.70 - $23.10 Based on Experience

This position does require driving your own personal vehicle between client sites. Mileage is reimbursed

Valid US Driver's license required

No more than one moving violation in the past three years

This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.

This position will be driving between client locations to maintain Xerox copiers/printers. Candidates may be changing out toner, clearing jams, taking meter reads, keeping inventory, networking printers and downloading software patches and drivers.

Essential Functions:

Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process

Provide on-going end user training on equipment

Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities

Provide IP address support

Perform basic equipment problem diagnosis

Point of contact for equipment removal and delivery for onsite support

Contact service as required (Company and 3rd party)

Utilize web-based applications as required to include Service Call Handling

Accurate call reporting on equipment in designated systems

Remote Service call onsite support Driving (if required for duties)

Download and install printer drivers on end-user equipment

Perform printer mapping to PC as required

Escalate printer network issues to appropriate resource

Physical as well as remote device management and control

Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)

Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise

Non-Xerox device management as required

Perform remote device monitoring and remote solve (Company Device Management)

Identify and promote Company Office Solutions

Pro-actively manage consumables and supplies using the DOS calculator

Maintain on-site operator replaceable parts inventory

Collect equipment meter information and submit for billing purposes

Perform data entry for activity and asset tracking

Manage and maintain on-site parts inventory using PM4

Skills and Qualifications:

Lift and move up to 50 pounds

Read, write and follow basic English instructions

Customer service and communication skills

Ability to manage multiple tasks

Perform duties with minimal supervision

Basic equipment problem solving and diagnosis per training provided

Customer problem resolution including escalation as required

Coordinate work tasks to ensure fulfillment of SOWs

Track and report account information as required

1-2 years relevant experience resolving customer and equipment printing issues

Education:

Minimum: High School diploma or equivalency

About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

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