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Principal ServiceNow Architect, Disputes

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ServiceNow

2024-10-03 10:42:46

Job location Austin, Texas, United States

Job type: fulltime

Job industry: Construction

Job description

Job Description

We are seeking a seasoned Architect with extensive experience in Pega Smart Disputes who is eager to transition to the ServiceNow ecosystem. You will leverage your expertise in financial dispute management and case processing, particularly in Pega, to design, architect, and implement state-of-the-art ServiceNow solutions for our clients. This is an exciting opportunity to apply your deep domain knowledge in a new platform, contributing to a growing and innovative area of enterprise service management.

Key Responsibilities:

Architect and Design ServiceNow Solutions: Lead the architecture and design of ServiceNow implementations that meet industry standards and align with business objectives, particularly focusing on financial dispute management and case handling.

Leverage Expertise in Pega Smart Disputes: Utilize your experience with Pega Smart Disputes to guide the transition to ServiceNow, ensuring that ServiceNow workflows replicate and enhance Pega capabilities.

Stakeholder Collaboration: Partner with business leaders and key stakeholders to understand short-term and long-term business goals, ensuring alignment with ServiceNow architecture.

Solution Leadership: Provide leadership in customizing and configuring ServiceNow modules, focusing on customer workflows, service management, and dispute resolution processes.

Integration with Financial Systems: Design and oversee integrations between ServiceNow and other financial systems (e.g., CRM, ERP) that handle customer disputes and financial transactions.

End-to-End Project Delivery: Lead cross-functional teams through the entire project lifecycle, from requirement gathering to post-implementation support, ensuring high-quality and scalable solutions.

Best Practices and Innovations: Drive the adoption of industry best practices in ServiceNow architecture, staying current with emerging technologies and ServiceNow advancements, particularly in financial service management.

Collaboration with Product Teams: Engage closely with ServiceNow product teams to provide insights and feedback on features, contributing to product enhancements that support financial dispute workflows.

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