Triage Clerk

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Job description

Description Tarrytown Expocare Pharmacy - We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We originated as part of an independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution. If you are hardworking, dedicated and looking for a change in your career, we may have an opportunity for you! We are proud to offer: Competitive compensation Comprehensive healthcare benefits 401(k) retirement plan Paid time off An awesome work environment Opportunities to advance and grow your career And More! Duties and Responsibilities: Conduct intake assessment and expedite customer inquiries to appropriate team members. Manage incoming phone calls and emails Identify and assess customers needs to achieve overall customer satisfaction Responding promptly to customer inquiries Provide feedback on the efficiency of the customer service process Acknowledging and resolving customer issues Data entry and critical thinking research as required to troubleshoot customer issues Requirements Required Skills/Abilities: Minimum two years experience in retail, contact center, pharmacy or provider's office in a customer support role Excellent verbal and written communication skills Ability to multitask and prioritize responsibilities Positive personality who easily builds rapport through the phone/email Ability to function well in a high-paced and at times stressful environment Proficient with Microsoft Office Suite or related software Ability to be a change agent in an evolving enviroment Physical Requirements: Must be able to withstand long hours of computer screen time and phone conversations

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