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IT Service Desk Specialist

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Varite, Inc

2024-11-07 16:41:47

Job location Bishop, Texas, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Responsibilities:

Day-to-Day

A fortune 500 client is searching for an IT Support Technician. The selected candidate will be working in a fast-paced environment, so they should be a go-getter who enjoys continuously learning and growing. This is a great opportunity to join a dynamic team with exciting initiatives! Key accountabilities are as follows:

Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service

Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures

Escalates incidents to the appropriate IT operations resources in accordance with established procedure

Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements

Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes

Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures

Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures

Qualifications:

Must-haves:

Proven experience in a technology support role

Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers

Excellent interpersonal skills especially communication and presentation skills

Promotes and supports standardization and continuous improvement

Ability to work independently and make decisions where necessary

Familiarity with all components of Office 365

In-Tune, ServiceNow Platforms Experience/Exposure

OT Environment Exposure / Manufacturing Plant - Chemical Plant experience

Plusses:

A+ Certification or equivalent highly preferred

Experience supporting a manufacturing plant

Familiarity with ITIL and HDI Incident Management Best Practices

Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security

Understanding of Network Standards, Protocols, and Security Policies

BitLocker Encryption experience

Inform a friend!

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