Specialist - IT Service Desk

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Job description

Job Description

Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service

Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures

Escalates incidents to the appropriate IT operations resources in accordance with established procedure

Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements

Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes

Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures

Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures

Quals

Must-haves:

Proven experience in a technology support role

Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers

Excellent interpersonal skills especially communication and presentation skills

Promotes and supports standardization and continuous improvement

Ability to work independently and make decisions where necessary

Familiarity with all components of Office 365

In-Tune, ServiceNow Platforms Experience/Exposure

OT Environment Exposure / Manufacturing Plant - Chemical Plant experience

Plusses

A+ Certification or equivalent highly preferred

Experience supporting a manufacturing plant

Familiarity with ITIL and HDI Incident Management Best Practices

Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security

Understanding of Network Standards, Protocols, and Security Policies

BitLocker Encryption experience

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Disclaimer:

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need."

Rewards:

Medical, dental, vision

401k

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client

SELECT AWARDS

An INC 5000 company for 10 years

Corp! Michigan Economic Bright Spots

Crain's Detroit Business Top Staffing Service Companies in Detroit

TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions

Best of MichBusiness winner in HR Wizards & Partnerships

Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest

101 Best & Brightest Companies to Work for in Michigan

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