SEASONAL Utility Player (CMA, LVN)

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Job description

Description:

Who We Are

Urgent Care for Kids, part of Goodside Health, operates 23 clinic locations across Texas. Under the Goodside Health brand, we offer healthcare through multiple channels, including brick-and-mortar pediatric urgent care, adult and pediatric telemedicine, and our school-based program, SchoolMed, which provides comprehensive child healthcare services. Our team is united by a single mission: to transform healthcare delivery for all children and ensure equitable access to care. Our goal is to bridge gaps in pediatric healthcare through innovation and effective implementation.

The Role

We are seeking sharp and innovative SEASONAL Utility Players for our Cedar Park/Round Rock offices who embody our core values: Passion, Humility, Adaptability, Nurture, and Experience. These roles are typically filled by Certified Medical Assistants and Licensed Vocational Nurses who exemplify true teamwork. Our core values are the foundation of everything we do.

The term 'Utility Player' refers to a versatile clinician who handles a wide range of responsibilities, including front desk and reception duties (such as insurance verification and patient registration), back-office care, triage, radiology, curbside labs, and other critical tasks that ensure our clinics run efficiently. Above all, Utility Players are warm, humble, passionate about healthcare, and deliver 5-star care to our patients and their families.

Critical Success Factors of a Utility Player

• Works with a strong sense of urgency and can efficiently manage multiple tasks simultaneously.
• Serves as a knowledgeable resource, eager to train and mentor new team members.
• Embraces daily clinic assignments with enthusiasm and a positive attitude.
• Demonstrates exceptional customer service skills in all interactions.
• Proactively helps others and takes initiative without needing to be prompted.
• Communicates clearly and effectively with the on-duty provider, maintaining professionalism and tact in all tasks.
• Displays a passion for pediatrics and a commitment to personal and professional growth.

The Culture and Team

In addition to the Clinic Management team, our clinicians are supported by the Clinical Operations team, which collaborates with clinics on inventory management, continuing education, and various other tasks to ensure optimal performance. We celebrate successes together through our Employee Engagement Platform, Assembly, maintain open communication with our C-Suite Executives, and stay informed on company updates during our monthly Town Halls. Our People Operations team also regularly sends out open surveys to gather feedback and improve the employee experience.

Responsibilities include, but are not limited to:

• Triage patients upon arrival.
• Communicate with the provider when the patient is ready, providing a brief overview of symptoms and any abnormal vitals.
• Document and summarize visits in the Electronic Medical Records (EMR) system (eMDs).
• Assist the provider with procedures and patient care, including splinting, radiology, vaccines, medication administration, phlebotomy, and more.
• Administer and document medications as directed by the provider.
• Prepare, clean, and maintain exam and treatment rooms.
• Obtain lab samples and follow up with patients once lab results are available.
• Provide patient education at the end of the visit and address any follow-up questions.
• Position patients for radiology procedures and remove any artifacts (training provided by UC4K).
• Handle front office tasks, including insurance verification, patient registration, answering phones, and processing payments.
• Perform other duties as assigned.

Clinic Hours of Operation:

Monday - Friday: 12:00pm - 9:00pm

Saturday / Sunday: 9:00am - 5:00pm

While Goodside Health appreciates all candidate submissions, this role is not open to external vendors at this time.

Requirements:

• Genuine passion for working with children
• Recent experience (within the last 3 years) in a Pediatric Office, Pediatric Hospital, or Urgent Care setting for a minimum of 6 months
• Certified Medical Assistant (CMA, NCMA, RMA) or Licensed Vocational Nurse (LVN) with a valid Texas license
• BLS certification required (online renewals accepted from the American Heart Association)
• Strong knowledge of HIPAA, OSHA regulations, basic clinical procedures, CLIA-Waived Testing, and EMR software
• Ability to thrive in a fast-paced environment

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