Parts Manager (Mega Center)

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Job description

Fun Town RV was founded in 2010 and has grown substantially over the last ten years. We currently have 14 locations and have plans to add several more in the next few years.

As Texas's largest RV Chain, we provide excellent customer service and offer customers top RV brands for less! FTRV has a quality assurance facility where every RV we sell is put through a 100+ point inspection to assure that every RV meets our quality standards.

Here at Fun Town RV, we look for candidates that have honesty, accountability, positivity, passion to do a great job and who strive to exceed expectations! If you have these qualities and are looking for a dynamic and growing company that provides career growth with great earning potential, then we urge you to apply with us!

As a Parts Manager you will be responsible for managing the daily duties of all employees within the

designated location. Additional management of the locations inventory of parts and accessories for recreational vehicles, ensuring accurate record-keeping, and providing excellent customer service to both the internal dealership needs and external customers. This role is crucial in maintaining the efficiency of our parts and dealership, ensuring our customers receive the correct parts in a timely manner.

Supervisory Responsibilities:

Set Clear Expectations: Ensure your employees understand their roles, responsibilities, and the goals they are expected to achieve. Clear expectations help align their efforts with organizational objectives.

Provide Necessary Resources: Productive employees need the right tools, equipment, training, and support to do their jobs effectively. Ensure they have access to what they need to perform at their best.

Encourage Open Communication: Foster an environment where employees feel comfortable sharing ideas, concerns, and feedback. Actively listen to them and address any issues that may affect their productivity.

Recognize and Reward: Acknowledge and appreciate your employees' hard work and achievements. Recognizing their efforts reinforces positive behavior and motivates them to continue performing well.

Offer Development Opportunities: Invest in your employees' growth by providing opportunities for training, learning new skills, and career advancement. This not only improves their productivity but also boosts morale and loyalty.

Duties and Responsibilities:

Customer Interaction: Greet customers warmly, listen to their concerns, and effectively communicate service options and recommendations. Assist customers, both in-person and over the phone, with parts inquiries and orders. Provide knowledgeable advice on parts compatibility and availability. Process customer orders, ensuring timely and accurate delivery. Handle customer complaints and returns professionally and efficiently.

Estimates and Quotes: Provide detailed repair estimates to customers, including labor and parts costs. Clearly explain the scope of work and any additional recommendations to ensure transparency and informed decision-making.

Parts Ordering: Coordinate with the service department to procure necessary components for repairs and maintenance. Ensure timely availability of parts to service to minimize.

Service Coordination: Liaise with service advisors to prioritize work orders, communicate customer expectations, and monitor incoming parts. Keep customers informed of any changes or delays in service.

Quality Assurance: Conduct quality inspections of completed repairs to ensure work meets established standards. Address any customer concerns or issues promptly and professionally.

Documentation and Record Keeping: Maintain accurate records of service transactions, including service histories, repair orders, and warranty information. Ensure compliance with company policies and procedures.

Inventory Management: Maintain accurate records of parts and accessories inventory. Monitor stock levels and order parts as needed to ensure optimal inventory. Receive and inspect incoming shipments for accuracy and quality. Organize and store parts in an orderly and accessible manner. The parts manager is accountable for the yearly location inventory results.

Inspection and Verification: Upon receipt, parts are usually inspected to ensure they match the specifications outlined in the purchase order. This may involve checking dimensions, quantities, and quality.

Documentation: Proper documentation is essential to track received parts. This includes verifying packing lists against actual deliveries and updating inventory or ERP (Enterprise Resource Planning) systems.

Quality Control: Depending on the industry and part type, quality control checks may be performed to ensure parts meet predefined standards. This could involve visual inspection, measurements, or even testing.

Storage and Inventory: After inspection, parts are typically stored in designated areas within the warehouse or production facility. Accurate inventory management ensures parts are readily available when needed.

Communication: Effective communication between receiving personnel, suppliers, and other relevant departments (such as production planning or quality assurance) is critical to resolve any discrepancies or issues promptly.

Work closely with service advisors to ensure they have the necessary parts for repairs and maintenance.

Keep sales and service departments informed of part availability and delivery times.

Assist in locating and procuring hard-to-find parts.

Assist customers, both in-person and over the phone, with parts inquiries and orders.

Provide knowledgeable advice on parts compatibility and availability.

Process customer orders, ensuring timely and accurate delivery.

Handle customer complaints and returns professionally and efficiently.

Prepare and process purchase orders, invoices, and other related paperwork.

Maintain accurate pricing and update part numbers in the inventory system.

Conduct regular inventory audits to verify stock levels and correct discrepancies.

Keep the parts area clean, organized, and safe.

Regularly updates the customer on the status of their unit.

Resolves any difficult customer issues.

Maintain a clean and organized work area.

Other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Excellent communication and interpersonal skills; ability to effectively interact with customers and service team members.

Detail-oriented with strong organizational and multitasking abilities.

Ability to work in a fast-paced environment and adapt to changing priorities.

Proficiency in computer systems and software applications for scheduling, invoicing, and record keeping.

Education and Experience:

High school diploma or equivalent; additional technical or vocational training in automotive or RV repair is preferred.

Previous experience in customer service, automotive/RV service, or a related field is advantageous.

Strong knowledge of RV systems, components, and maintenance procedures.

Proficiency in computer systems and software applications for scheduling, invoicing, and record keeping.

Valid driver's license and clean driving record.

Physical Requirements:

Ability to lift and carry parts and supplies, up to 50 pounds.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

We offer a competitive salary and an excellent benefit package including:

Major Medical-Dental-Vision Insurance

Life Insurance

Paid Vacation

Paid Holidays

401K (profit sharing)

Christmas Savings Plan

Employee Discounts in Company Store

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. A Drug screen, driving record and background checks may be conducted prior to, and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.

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