Claims Member Preferred Repairs Operations Manager

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Job description

Claims Member Preferred Repairs Operations Manager

Job Summary
This position will be responsible for the modernization and operation of the Auto Claims direct repair program, supporting Claims Accuracy, Service Quality, Operational Efficiency and Employee Engagement . Assists Executive management team in the implementation of long- and short-range planning, policies, programs and objectives for Claims. Works closely with Management to develop and implement plans to achieve strategic goals. Acts as a liaison between Claims and other departments in support of operational and organizational goals and objectives. This position is responsible for managing the day-to-day and overall administrative processes for the Claims business unit.

Job Duties

Manages all aspects of key initiatives including research, scope, requirements, analysis, costs/benefits, communication mediums and tracking of results in support of Vice President and Claims operations. Initiate and chair meetings.

Drives business results through development, creation, and implementation of standardized and uniform operating procedures, reporting formats, audit practices, budget policies, administrative activities, operational functions, compensation plans, and business plans. Develops, manages, and analyzes revenue/expense, budget, service quality, staffing, and related business unit functions and makes recommendations for goal obtainment in all areas. Create and implement processes to ensure compliance within ACE.

Coordinates projects, special assignments, and other daily/monthly activities with other areas as needed. Apply advanced project management techniques, determine appropriate analytical approaches and develop project plans outlining current state, defining objective deliverables and measure of success.

Oversees staff engaged in business performance analysis, budgeting, ad-hoc analysis, incentive calculations, and other statistical and research projects in support of the business unit. Ensures daily, weekly, monthly, quarterly, and annual reports are distributed on time and are accurate.

Hires, trains, develops, evaluates, and terminates staff as necessary, in accordance with company policies and federal/state regulations, with input from the Human Resources department. Provides coaching and development opportunities and addresses performance issues as appropriate.

Reviews and recommends direction for all financial and capital expenditure decisions of the business unit to assess profitability and alignment with business objectives.

Decisions include development of policies and procedures and best practices. Makes decisions involving goal and resource allocation within the business unit. Problem solving includes, maximizing office performance in the areas of revenue, budget and service goals, as well as office and or agent productivity issues. Decisions are generally made independently. In the most complex situations, decisions are elevated to the executive level. Work is complex and requires broad understanding of the business.

Qualifications

Bachelors Equivalent combination of education and experience Preferred

7-9 years Progressively increasing responsibility in an area such as budgetary and financial analysis, business performance, operational excellence, or operations management. Required

4-6 years Management/Supervisory Preferred

Professional verbal and written communication skills required.

Proficiency in Microsoft Office software products, including Outlook, Word, Excel, PowerPoint and Access required. Additional computer software skills such MS Project and Publisher desired.

General organizational and time management skills required, as well as the ability to multitask. Meet project deadlines as set by management.

Proven interpersonal skills working in a team environment, creating a motivation for high achievement.

Must be able to delegate and oversee projects and assignments to other employees as directed.

Advanced verbal and written skills.

Ability to express complex technical concepts in terms non-technical people can understand.

Ability to interface with Senior Management

Ability to accurately compile, analyze and provide reporting for large quantities of complex data.

Knowledge of Claims-specific applications such as MRM Portal, Claims Portal, Business Objects, and Tableau preferred.

Scope

Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.

Works on complex issues where analysis of situations or data requires in-depth evaluation of variable factors. Constructs and may pursue alternative paths towards a solution. Exercises judgment in selecting method, techniques and evaluation criteria for obtaining results consistent with broadly defined policies and practices. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but typically six to twelve months or more to resolve.

Functions independently within broad scope of established departmental policies/practices; generally refers specific problems to supervisor only where clarification of departmental operating policies/procedures may be required.

This position manages/supervises people 20+

Erroneous decisions or recommendations would normally result in the inability to reach crucial organizational objectives and may have prolonged effect, as well as result in the expenditure of substantial resources.

Represents the organization as the primary contact. Interacts with management and senior value-chain partners on matters requiring coordination across organizational lines. Achievement of objectives requires ability to influence others both internally and potentially externally.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

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