Title Associate

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Job description

The Titles Associate is responsible for providing superior customer service and administrative support within the Titles Department.

Essential Duties:

• Review Titles and notify customers of additional items needed to complete their title work with the state
• Contact banks and other parties to follow up on titles being mailed and processed
• Answer customer questions related to current loan and title status
• Contact DMVs and banks for information and to verify title and/or registration information
• Prepare title packages
• Work with team to prioritize daily output, assist with various projects
• Updating system to reference current status of titles and loans
• Receive, open and distribute mail
• Perform other duties as assigned

Education & Experience:

• High school diploma or GED equivalent
• 1-3 years of experience in financial services, lending experience preferred
• Prior title experience preferred
• Knowledge of loan lifecycle

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