Community Association Manager - HOA (DTX)

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Job description

Overview:
How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 26 states coast to coast that delivers services to homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest ( out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

Integrity: we always do the right thing.

Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

Selflessness: more than teamwork; we are part of something special and much larger than any of us.

Personal Relationships: we are a professional services company; people do business with people they like.

Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better never staying the same. At RealManage, we are always getting better.

Responsibilities:
Community Association Manager

Are you looking to find a work place you can call home? Do you strive to grow in a fast-paced industry with a company dedicated to helping you embrace your profession? Vision Communities Management, VCM, Inc., is a fast-growing community association management firm with a commitment to investing in our associates. With leadership who still believe that a hands-on approach ensures that our communities receive the best expertise and quality in the business. Do you believe in creating a community's vision through customer service, expertise and accountability? Then come join your vision with ours.

Position Summary

We are looking for an individual who resides fairly close to our office, has reliable transportation, wants to work, is motivated to advance, and would like to maintain long-term employment with our company. This position oversees a small portfolio while offering support to our Perception team. Responsibilities will include working with association managers and VCM leadership to help create each community's vision. A successful candidate must have a commitment to exceptional customer service and quality control. Great written and oral communications skills is required. Also required are great organizational skills and the ability to work productively in a fast-paced environment. This individual should be able to juggle multiple concurrent projects at any given time. Previous HOA experience is preferred. This is a salaried position with additional income for attendance at the required Perception events.

Position Responsibilities - Management

At all times, demonstrate and promote the mission, values and culture of VCM, Inc.

Exhibit exceptional customer service with homeowners and Boards - adhering to our 24-hour response time

Manage the day-to-day for a portfolio of 8-12 communities

Plan, coordinate, and run Board and Annual Meetings

Maintain community meeting calendar

Coordinate community-wide communications, eblast, and mailings

Complete inspection drives & enforce community restrictions

Attend occasional night meetings and community events if requested by the Board

Coordination with vendors to ensure contract fulfillment, e.g., landscape, masonry, fence, pool maintenance, etc.

Maintain positive relationship with homeowners with timely responses and proactive communication

Assist Regional Vice President, Assistant Regional Vice President, and other Community Association Managers as required

Plus other work related tasks as needed

To be the very best at this position, we look for the following qualities.

Excellent interpersonal skills. You will have to manage a wide range of personalities with a wide range of opinions, both over the phone and in person. You should be a friendly, outgoing person who can represent the company well in all situations.

Excellent writing skills. Our customers require thoughtful, concise, timely responses to their concerns. Much of this communication occurs over e-mail.

Excellent technology skills. Most of your day will be spent managing data utilizing our proprietary software. You should be comfortable using and learning technology software which allows you to access Owner / Residential portals, Management / Board portals, Closing portals, Attorney Portals, and Vendor portals all from one landing page.

Flexibility and humility. We approach our business with the mentality the we are here to serve. That means that you need to be willing and able to do what is necessary to please your clients, whatever that may be. You should be comfortable and willing to pitch in and do whatever needs to be done.

Excellent organizational skills. You will be working with hundreds of owners divided among a portfolio of properties. We have established excellent, efficient systems to facilitate this work, but you need to have strong organizational skills and be attentive to detail to use the systems effectively.

The ability to work independently. Because this is a growing business, you need to be comfortable working alone or independently at times. We will provide training and set goals, provide the technology and systems for you to achieve those goals. You will be empowered to make decisions and will be held accountable for your decisions.

Qualifications:
Qualifications:

Minimum of one (1) year managing Homeowner Associations (HOAs) required.

Associate or higher degree highly preferred

CAI designation(s) strongly preferred.

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits:

$60,000 to $70,000, depending on education and experience.

PLUS $2000 sign on bonus

Benefits include:

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High Deductible Medical Plan to be eligible)

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

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