Manager, Airport Services

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Job description

Overview:
Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

Amazing employee flight privileges within the American Airlines global network

Training and development programs to take your career to the next level

Comprehensive health and life benefits (subject to location)

Responsibilities:
How will you make an impact?

Responsibilities

Responsible for directing and coordinating day-to-day activities for customer service and ramp service

Provide leadership and motivation to their team

Responsible for establishing and maintaining high standards of safety, security and customer service in accordance with Company policies and procedures

Analyzes records and reports and is responsible for meeting performance targets which may include departure dependability, baggage handling, security procedures, and customer service/ employee engagement

Confers with Shift Managers and other staff to obtain data for planning departmental activities

Evaluates current procedures for accomplishing department objectives in order to develop and implement improved procedures

Ensures overall departmental compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations

Will interact with other department managers to address operational and facility issues and, when necessary, serve as liaison with outside agencies

Maintains the departmental budget, participates on operational conference calls, station audits and prepares various reports

Strong organizational and decision-making skills are necessary

Ability to think strategically and adapt to the changing needs of the business is critical

Must be able to work in a team environment and the ability to prioritize work and projects in order to meet deadlines and objectives

Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated

Qualifications:
Who are we looking for?

Requirements

Minimum age of 18

High school diploma or GED equivalent

College coursework or college degree preferred

Valid state driver's license

Previous work experience in an airline or airport capacity such as sales and operational phases of an airline, ground handling or airport management

Proven leadership and analytical skills

Previous working experience in a team lead, supervisory or managerial role

Demonstrated ability to communicate effectively, both verbally and in writing

Possess the legal right to work in the United States

Must be able to read, write, fluently speak and understand the English language

Proven work experience building constructive and effective relationships with internal and external customers preferred

Willing and able to work rotating shifts including days, nights, weekends, holidays, and days off as needed Flexible to work additional hours with short notice when operationally necessary

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

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