Retail Operations Manager

---

Job description

Overview:

As a Fleet Feet Retail Operations Manager, you will ensure operational excellence and superior customer service by leading a team of Retail Experience Managers, Inventory Managers, and Retail Sales Associates, or Outfitters, as we call them. The Operations Manager will work in partnership with the Operating Partner and is accountable for the successful day-to-day operations of multiple Fleet Feet retail stores. Our Operations Manager steers top-level productivity, modeling the passion, commitment, and customer service Fleet Feet is known for. Through people, performance, and processes, you will generate maximum sales and profitability. This position will have oversight or work to directly support merchandise, expense control, human resources management, and store operating costs. We are looking for a results-driven leader to be responsible for the overall store, customer, and community experience.

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 270 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that's introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don't mind wearing more than a few hats and stepping in to help out wherever is needed. We are a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to solve a problem, reach a goal, get encouraged, and champion our brand every single day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.

Responsibilities:
Oversee the day-to-day operations of the stores and ensure that the stores meet or exceed sales goals and profitability targets.

Lead, mentor, and manage a team of Retail Experience Managers and Inventory Managers to achieve operational excellence and foster a customer-centric environment.

Recruit, select, and cultivate a high-performing team.

Provide leadership, motivation, and direction to the team.

Utilize coaching, counseling, and corrective action techniques to enhance employee performance.

Identify and develop employees with potential to grow by using tools such as on-the-job training, performance metrics, and performance reviews.

Leader in customer engagement and education as it relates to proper fit, product usage, and injury treatment and prevention.

Ensure a high level of customer service is maintained.

Ensure the successful implementation and consistent upholding of the Fleet Feet Outfitting Experience

Provide ongoing training for staff to enhance skills and knowledge.

Oversee daily store operations, ensuring systems, processes, and schedules are optimized for maximum efficiency.

Implement effective inventory management measures and ensure that company policies and procedures are followed.

Oversee the layout and visual presentation of merchandise and ensure that displays are attractive and follow brand guidelines.

In partnership with the Community Outreach Director, build a strong customer base and drive sales growth by supporting store events and programs.

Take initiative within your store(s) by finding opportunities that tackle customer problems and create additional revenue within our area of expertise.

Create or assist with employee schedules to ensure adequate coverage for store operations based on day-to-day sales volumes.

Address customer and employee questions and concerns in a timely, professional manner.

Other duties as required and assigned by the Operating Partner

Qualifications:
3+ years of experience in multi-unit retail leadership and operations, or 5+ years of experience in single-door retail leadership and operations

Proven track record in providing exceptional retail customer experience and in people leadership

Builds and maintains trust from the team, staff, and customers by using sound judgment

Passionate, positive, self-motivated and detail-oriented

Collaborative and customer-centric

Willing to go above and beyond when needed

Support all Fleet Feet initiatives, activities, and functions

Perks:

High energy and fun atmosphere

Training and advancement opportunities within the Fleet Feet brand

Exciting professional development opportunities, including a mentorship program, talent development initiatives, employee resource groups, a monthly learning opportunities on diverse topics.

Robust benefits package (medical, dental, vision, FSA, HSA, Employee Assistance Program, and more)

401(k) Retirement Plan for all part and full-time employees (Age 21+) with 4% employer matching and immediate vesting (company-owned stores)

Community involvement and community service activities

Training Program and Product Discounts

Passionate team members

Check out our for full-time employees averaging 30+ hours/week at company-owned stores

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we value diversity and inclusion in our hiring practices, our culture, and our engagement with the community. Learn more about our initiatives.

Additional Requirements: Position requires occasional moving around with light (1-10lbs.) carrying, lifting, pushing or pulling. The position needs to occasionally move about inside the office to access files, office equipment, etc. The position is mostly sedentary and requires the employee to have close visual acuity to perform job requirements. The position requires frequent communication with team members and repetitive motion with the hands, wrists and/or fingers while constantly utilizing a computer. This position is located within an office environment and is not substantially exposed to adverse environmental conditions.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.

<!– job description page –>