ServiceNow Performance Analytics Developer

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Job description

Title- ServiceNow Performance Analytics Consultant/Developer

Location- Remote

Duration- Contract

Job Description:

We are seeking a skilled ServiceNow Performance Analytics Consultant/Developer to join our team. The ideal candidate will be responsible for designing, developing, and implementing performance analytics solutions within the ServiceNow platform. You will play a crucial role in helping organizations leverage data insights to improve service delivery and optimize business processes.

Key Responsibilities:

Performance Analytics Configuration:

Design and configure Performance Analytics dashboards and indicators within the ServiceNow platform.

Create KPIs, metrics, targets, and scorecards to monitor business processes and track performance.

Define time series to measure performance over time and identify trends.

Configure and customize automated data collection jobs and scheduled tasks for timely reporting.

Data Analysis & Reporting:

Gather business requirements and translate them into Performance Analytics reports.

Design and build customized reports, dashboards, and visualizations to meet business needs.

Perform data analysis to identify gaps, areas for improvement, and key success factors.

Process Improvement:

Collaborate with stakeholders to understand and optimize their reporting needs.

Utilize Performance Analytics to drive data-driven decision-making and continuous process improvement.

Stakeholder Engagement:

Work with cross-functional teams to integrate Performance Analytics solutions across various ServiceNow modules (e.g., ITSM, ITOM, GRC, HRSD).

Provide guidance and training to end-users and stakeholders on Performance Analytics capabilities.

Customization & Scripting:

Develop and maintain custom scripts to enhance Performance Analytics capabilities as per client requirements.

Manage and troubleshoot PA scripts, widgets, and visualizations.

Optimization:

Identify and implement optimization techniques to ensure data accuracy, consistency, and system performance.

Continuously refine and update analytics as business needs evolve.

Integration:

Ensure that Performance Analytics integrates seamlessly with other ServiceNow modules and external data sources.

Required Skills & Qualifications:

Experience:

3+ years of experience with ServiceNow, with a focus on Performance Analytics.

Strong understanding of ServiceNow modules, including ITSM, ITOM, and GRC.

Technical Skills:

Expertise in configuring Performance Analytics indicators, widgets, and dashboards.

Strong knowledge of JavaScript, Glide API, and ServiceNow Scripting.

Hands-on experience with reporting tools and data visualization techniques.

Analytical Skills:

Strong data analysis and problem-solving abilities.

Experience defining and creating KPIs and performance metrics.

Communication & Collaboration:

Ability to work with business users and gather requirements effectively.

Strong interpersonal skills, with the ability to engage with stakeholders at all levels.

Certifications:

ServiceNow Certified System Administrator (CSA) required.

ServiceNow Certified Application Developer (CAD) preferred.

Performance Analytics certification or related experience is highly preferred

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