Sr Director Operations Excellence

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Job description

The CSC ServiceWorks Story:

We're the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals' benefit from work that's steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Overview:

Position Summary:

Leads the team focused on process design and continuous improvement to drive operational efficiency and

effectiveness across the network. Primary responsibilities include: 1) Drive and develop connected end-to-end

processes across multiple functions, 2) Facilitate operational consistency across the network, regions, and branches,

3) Be a change agent, 4) Foster a culture of operational discipline, 5) Promote and model a LEAN continuous

improvement culture and approach, 6) Develop team members through thought leadership, coaching, and mentoring,

7) Deploy standardized tools, metrics and reporting to manage execution, drive productivity and quality

Key Job Responsibilities:

CI / Process:

Lead cross functional teams in applying process mapping tools (i.e. VSMs, Flow charts, Swimlane diagrams, etc.) to

document end-to-end processes

Establish end-to-end processes and procedures that make it easy to do business with CSC and create a Best-in-

Class client experience.

Drive development and deployment of standard work instructions and operating procedures across the network

Identify operational problem-solving and continuous improvement (Kaizen) opportunities, prioritize efforts in an

impact matrix, and document/report status in a Continuous Improvement Roadmap (CIR)

Align Continuous Improvement Roadmap (CIR) to the financial and operational network objectives

Collaborate with Analytics team to develop metrics and reporting enabling the oversight, management, and

assessment of end-to-end processes, productivity, and quality

Other duties as assigned

Team Development:

Develop and promote a continuous improvement mindset to ensure operations leaders seek process and

operational efficiencies.

Provide thought leadership, coaching and mentoring to operations business partners (i.e. field, supply chain,

finance, etc.)

Collaborate with Talent Development, HR, and Training partners to build out and deploy training for process, work

instruction, and procedure throughout all levels of the network

Facilitate and coach operational teams on the use of standard Lean problem-solving tools (data analytics/Pareto charting, Cause & Effect diagramming, 5 Why's, and A3) and Kaizen to address performance shortcomings and drive rapid process and performance improvement

Project / Program Management:

Provide support for execution/implementation of the network strategic initiatives/projects.

Key Success Competencies:

Leadership and Management - Ability to effectively lead and manage teams and projects, ability to make

informed and timely decisions while considering both short- and long-term impacts, effective communication

skills through active listening and clear articulation, manage and lead organization change, ability to

communicate across multiple levels of the organization (up and down), adept at making presentations,

facilitating meetings, one-on-one conversations.

LEAN / Continuous Improvement Acumen - Working knowledge and experience of LEAN / CI principles,

methodologies, and tools; utilize, apply and teach ways to identify of waste, improve profitability, drive quality,

performance, and alignment; ability to lead Value Stream mapping, process mapping, Kaizens

Problem Solving and Decision Making - Ability to apply analytical thinking to identify root cause and evaluate

potential solutions, to use critical thinking to be objective, to put decisions into to put decisions into motion,

capable of synthesizing data from multiple sources and distill their findings into actions.

Operational Excellence - Establish and maintain processes to ensure consistency and quality in the

operations, drive teamwork and collaboration across multiple functions and teams, focused, intentional results

driven individual, ability to manage through ambiguity.

Innovation and Continuous Improvement - Consistently seek out opportunities to enhance organizational

performance, commitment to regularly assessing performance, identifying areas for improvement and

implementing change to achieve better results.

Team Development and Talent Management - Foster a collaborative and productive team environment by

building trust where the team feels safe to express ideas and concerns, setting clear, achievable goals,

facilitate open and effective communication, resolve conflict constructively, encourage professional

development. Focus on attracting, developing, and retaining employees.

Benefits & Perks:

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program
• Annual Bonus Potential

What we're looking for:

Required Education & Experience:

• Bachelor's Degree in related field; or 8-12 years related operational continuous improvement, supply chain and/or logistics experience and/or training; or equivalent combination of education and experience
• Demonstrated experience with Lean Methodologies, Tools, and Systems
• Experience deploying change across multiple operations, functions, and teams

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

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