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SRE Analyst

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Syntricate Technologies Inc

2024-10-03 14:46:18

Job location Dallas, Texas, United States

Job type: fulltime

Job industry: Administration

Job description

Position- SRE Analyst

Duration-Contract

Location- Dallas, TX

JD

" Triages issues based on customer reviews in the Apple/Play Store for the mobile app.

" Tracks issues using Apptentive.

" Publishes weekly and monthly reports to leadership.

" Analyze the Functionality, APIs and provide inputs to respective Squad teams

" Assists SRE in finding better root cause analysis (RCA) of any issue, once issues are identified, JIRA tickets are created with detailed information.

" Works with QA and Dev teams to reproduce/follow up reported issues.

" Creates alerts and dashboards in Quantum Metric and Logstash.

" Identifies the percentage of customer impact, overall traffic, and potential impact.

Performance Monitoring

10 & Above

Regards,

Pallavi Verma

Sr. Technical Recruiter Syntricate Technologies Inc.

Direct : (phone number removed)

Email : Web:

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