Director of Rooms

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Job description

Additional Information
Job Number
Job CategoryRooms & Guest Services Operations
LocationHotel Paso Del Norte Autograph Collection, 10 Henry Trost Court, El Paso, Texas, United States, 79901 VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Greenwood Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description:
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Director of Rooms or the Hotel Paso Del Norte in El Paso, Texas.

Job Purpose:

We are seeking an energetic and experienced individual to oversee and manage our Front Office and Housekeeping Departments. This individual will be responsible for working with Department Heads to manage day-to-day rooms operations in keeping with Greenwood Hospitality and Hilton standards. Directly responsible for guest satisfaction/loyalty and driving continuous improvement processes in each Department and hotel wide. Assesses hotel operational needs, proactively plans and prepares for exceptional guest service, reviews operational excellence requirements with department heads and implements/evaluates programs for continued success. Incumbent will participate in total hotel management activities as a member of the Hotel Management Team. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.

Reviews forecasts. Directs hotel actions require maximizing profitability, increasing service levels, and improving team member satisfaction.
Ensures the hotel implementation and compliance of Greenwood Hospitality policies and procedures as well as brand standards.
Leads executive committee/department heads to ensure overall profit, service, and team member satisfaction goals are met or exceeded.
Speaks with and responds to guests regarding service challenges.
Provide leadership, guidance and assistance relating to the annual Budget, including expenses to manage and operate said departments.
Directs preparation of reports pertaining to the annual hotel Budget and Business Planning process.
Plans, organizes, chairs, and/or participates in various hotel meetings such as Staff/Leaders, Management, Departmental, Focus Groups, etc.
Analyze Department structure as it relates to operational effectiveness.
Develops skills and abilities of direct reports.
Assist General Manager in monitoring high potential Ambassadors and ensures their growth as leaders within the company.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

Requires advanced knowledge of hospitality and business management fields, especially Housekeeping and Front Desk.
Requires considerable working knowledge of other hotel areas and skills to integrate and communicate information.
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Requires highly developed communication skills in leading Ambassadors and guest satisfaction.
Must have excellent speech and written skills in order to communicate with managers, guests and Ambassadors.
Excellent organization and project skills
Must have excellent literacy skills necessary for reports, policies and procedures.
Must have an eye for detail in order to visually inspect hotel.
Must have mobility to walk through the front and back of the hotel.

Other:

Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k)
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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