Director of Operations / Warehouse Logistics - Food Service

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Job description

We are seeking a hands-on and people-oriented Director of Operations with strong leadership and mentoring skills to join our team. In this role, you will manage and direct all aspects of warehousing and related functions, bringing your hands-on approach and people skills to drive operational success. You will strategize, advise, and direct the organization from a warehouse systems and technologies perspective, ensuring timely and accurate delivery of goods within the operation.

As the Director of Operations, you will lead the day-to-day activities of the Centralized Logistics department, utilizing your hands-on approach and people-oriented mindset to advance current logistics programs. Your focus will be on increasing service to our customers, decreasing costs, and improving simplicity. You will also play a crucial role as a strategic leader, designing and implementing improved processes and operational policies. In this role, we are looking for a dedicated and hands-on Director who is also people-oriented. Your strong leadership skills and energy will contribute to the success of our organization.

Responsibilities: Director of Operations

Maintain a sound plan of policies to ensure adequate management development and provide for capable management succession.

Prioritize and sequence the implementation of system improvements.

Manage operational schedules and coordinate shipping activities to ensure production and quality accuracy meets specifications.

Review shipment and operating reports, resolving operational and maintenance problems to minimize costs and prevent delays.

Direct Managers on major rollouts to ensure timely execution.

Develop and install procedures and controls to promote communication and adequate information flow within the organization.

Maintain an active relationship with other functional areas to ensure appropriate service levels are provided by the organization.

Plan production operations and establish processes.

Manage the Centralized Logistics Department, including freight quoting, problem-solving, freight auditing, claims processing, drop ship processing, shipped not invoiced monitoring, and international shipping coordination.

Implement a proactive tracking system.

Oversee freight routings for all shipping locations.

Pull, process, and review daily reports as necessary.

Implement policies, procedures, and strategic plans aligned with department and corporate goals.

Develop and maintain SOPs for the Warehouse and Logistics department.

Oversee full truck scheduling to reduce costs and improve service.

Improve the collection, reporting, and distribution of shipping data.

Coordinate U.S. Customs clearance for international shipments.

Collaborate with Human Resources on all aspects of employee relations, including interviewing, hiring, coaching, counseling, disciplinary actions, complaints, scheduling, training, and development.

REQUIREMENTS: Director of Operations

BS/BA Degree in Technical Business (Experience may substitute for Education)

7+ years of related experience

Minimum 4 years' experience in warehousing/logistics

Thorndale Partners, LLC

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