Housekeeping Supervisor

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Job description

The Housekeeping Supervisor at American Airlines - The Landing at Skyview 6 is responsible for assisting with the daily operation of the housekeeping department and supports the managers and team members in achieving the highest quality of cleanliness, ensuring that all housekeeping activities are carried out professionally, to standards, and at the highest level of service.

RESPONSIBILITIES:

Approach all encounters with guests and team members in a friendly, service-oriented manner.

Maintain a professional, warm, and friendly working relationship and promote open lines of communication with managers, team members and other departments.

Use proper two-way radio and/or cell phone etiquette when communicating with other team members.

Ensures that all room attendant carts are stocked with proper supplies.

Ensures that all equipment is distributed to Housepersons and maintained in proper operating order.

Ensures that all linen closets are stocked.

Inspects and updates status of all rooms and areas assigned.

Turns in ready rooms to computer as soon as they become available. Turns in discrepancies with front desk daily before the end of shift.

Turns in maintenance requests daily.

Follows up on Room Attendant and Houseperson assignments daily.

Trains and follows up on Room Attendants and Housepersons.

Maintains cleanliness and orderly conduct on floors.

Provides visibility and assistance to guests.

Assists in cost control and payroll.

Assists in maintaining supply inventories.

Recommends changes in operating procedures of the department.

Perform Lost & Found duties according to hotel standards.

Perform other housekeeping duties as requested from management.

Communicates effectively with the Executive Housekeeper about activities progress and issues if any.

REQUIREMENTS:

This position requires a minimum formal education of a high school diploma and one year of job-related experience.

Previous hotel/resort experience a plus.

Must be able to read, write and speak English. Bi-lingual skills a plus but not required.

Must be able to abide by the company appearance standards and compliance with the designated uniform.

Dedicated to exceeding service standards and providing services and standards to the highest caliber.

Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.

A Monday - Sunday schedule that allows availability to work days, holidays, and weekends based on the demands of the hotel.

Must have employment eligibility in the U.S.

Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.

Must be able to lift up to 25 lbs. and work the majority of shift on feet.

Frequently is required to talk or hear.

Immediate Benefits:

American Airlines Credit Union membership eligible

Discount Hotel Rooms at MCR hotels

Employee Assistance Program

Weekly Paydays

Comprehensive health benefits after 30 days

Dental insurance

Vision insurance

Health insurance

Health savings account

Flexible Spending Account

Disability insurance

Life insurance

Employee Assistance Program

Paid Time off benefits after 90 days

Paid Personal Days

Paid Sick Days

Paid Holidays

Retirement Savings Plans after 6 months

401(k) + match

Roth 401(k)

Our Company

MCR is the 3rd-largest hotel owner-operator in the United States.

Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.

MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.

MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.

MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.

MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.

For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What's in it for you?

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral bonuses

Career advancement & upward mobility

Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

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