Manager Process Excellence

---

Job description

Overview:
Why GMF Process Excellence?

The Process Excellence Team at GM Financial is dedicated to enhancing operational efficiency and driving continuous improvement across the organization. Our team focuses on streamlining processes, improving quality, and optimizing performance to deliver exceptional value to our clients and stakeholders.

As a member of the Process Excellence team, you will collaborate with various departments to identify opportunities for improvement and implement innovative solutions. Our team works closely with key stakeholders to drive organizational change, improve productivity, and ensure sustainable growth. You will navigate complex projects using strategic thinking and an adaptive mindset while building lasting relationships along the way.

If you enjoy fostering customer relationships, championing continuous improvement, and utilizing problem-solving skills, this is the right place for you! Join our Process Excellence team to develop your skills and career within a dynamic and forward-thinking organization. Be part of a team that values innovation, collaboration, and excellence.

Responsibilities:
About the role

Opportunity to work in a hybrid model in Fort Worth, Texas.

The Process Excellence Manager supports and develops an industry-leading Lean Six Sigma program designed to train, coach, and certify GMF personnel. In addition, this position leads and manages large-scale business initiatives. Key to this role is assuring internal client expectations are met by delivering initiatives on-time and within budget. This role is responsible for bringing together expertise from across the enterprise, facilitating change and delivering customer value. Developing accurate documentation and status information is vital to the success of this role; these include but are not limited to project charters, business cases, business process flows, communication plans, risk mitigation plans, quality plans, project checklists, implementation and transition plans.

In this role you will:

Develop and deliver White & Yellow Belt trainings to the business

Partner with leadership to develop GMF's Lean Six Sigma program

Lead strategic transformation projects within the Enterprise Services portfolio, provide reporting on deployment, establish clear communication, identify, and mitigate risk and ensure timely effort completion

Champion Business Process Management including guiding groups and or teams through process design, reengineering, and opportunity assessments - ensure compliance (department, state, and federal regulations)

Interact with varying levels of management and departments across the organization, utilize consulting skills to collaborate with stakeholders

Advocate the needs of the customer and the business, drive the voice of the customer as well as the voice of the business

Develop/conduct additional operational excellence related trainings as assigned

Qualifications:
What makes you a dream candidate?

Design for Six Sigma (DFSS)-Possess knowledge of business transformation tools and techniques

Project Management-Possess knowledge and expertise in project management methodologies, tools, and techniques

Auto Finance-Knowledge of GM Financial or another auto finance company core business functions, policies, and procedures (desired)

Instructional Design

Formal corporate classroom training/facilitation experience (virtual and in person)

Process Excellence-Understanding of Six Sigma and Lean techniques and methodologies, knowledge of and experience in developing improvement opportunities and implementing efficiencies, champion process excellence initiatives

Consulting / Client Focus-Experience and ability to build and sustain lasting relationships with internal clients Influence and positively deliver results and solve problems for future success

Analysis & Communication- Experience in data analysis, effective communication including active listening and comfort presenting to senior leadership, ability to simplify complex information and develop clear communications and presentation materials to a variety of audiences

Microsoft Office (PowerPoint, Excel, Word, Visio, Project)

Experience with business architecture modeling software (ie Sparx Systems)

Education and Experience

Bachelor's Degree or equivalent work experience in Industrial Engineering, Supply Chain, Accounting, Finance, Computer Science or related field3+ years in relevant work required3+ years managing complex projects (Non-IT) preferred

3+ years in Process Design or Process Improvement preferred

Licenses

Process Design or Process Improvement certification preferred

Lean Six Sigma Green Belt required

Lean Six Sigma Black Belt certification preferred

Project Management Professional certification preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2 days a week in office

NOTE: We are unable to consider candidates who require visa sponsorship for this position

<!– job description page –>