Patient Services Specialist

---

Job description

Patient Services Specialist for Baylor Scott & White Health in Fort Worth, TX 76104

Pay Range: $17 - $22/hr. W2

O nsite at : 1101 6th Ave, Fort Worth, TX 75063

• Work Location: Fort Worth, TX
• Work Schedule: Mon-Fri 8-4:30 or 8:30a-5p
• Parking included? Yes
• Top skills: Eager to learn, positive attitude, good attendance and can work independently

JOB SUMMARY

Provides a range of entry-level intake and associated administrative services pertaining to patients being admitted to the hospital and/or treatment facility or receiving outpatient services to include obtaining demographic, insurance, and medical information; collecting co-pays and deposits; scheduling follow-up appointments; and ordering diagnostic tests as directed.

WHAT IS EXPECTED (ESSENTIAL FUNCTIONS)

• Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing
• Inputs patient registration information into computer registration system and verifies accuracy of information
• Provides accurate patient, medical, financial, or procedural information to patients Discusses financial arrangements and issues with patients and/or family members
• Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support
• Prepares required forms orders and maintains inventory of supplies as required
• The information contained in this job description is intended to describe the essential job functions required of those assigned to this job.
• The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of patient registration procedures and documentation
• Knowledge of medical insurance claims procedures and documentation
• Skill in the use of personal computers and related software applications
• Skill in preparing and maintaining patient records
• Interpersonal and customer service skills
• Verbal and written communication skills
• Ability to obtain patient demographic information and verify insurance eligibility
• Must enroll in PSS training program and successfully complete competency exam to maintain PSS position

List of job requirements.

• Facilitate the placement of in-patient dialysis patients into the out-patient setting
• Explain and enroll patients in the patient portal
• Maintain patient confidence and protects operations by keeping all patient information
• Aligning patient services with field sales
• Supporting the clinical care staff in the care of the patient
• Act as a part of the patient care team by supporting the clinical care staff in the care of the patient
• Function in a variety of patient care areas
• Assisting in managing overall patient flow
• Serve as liaison between patient and medical support staff
• Ordering practioner and patient to coordinate service and insurance requirements
• Determine preliminary patient and insurance liability
• Ensure all medical documents, patient accounts and files
• Demonstrate active patient advocacy to ensure all rights are identified and met for every patient
• Assisting with the scheduling of patients for current research studies
• Send patient registration forms to patient in advance of appointment
• Participate in budget preparation/process relating to patient care services/operations
• Develop and execute patient services programs and projects
• Evaluate and create processes to streamline patient flow and care
• Explain accounts to patients and translate registration and billing issues to patient understanding
• Demonstrate team-player abilities and seamless service to patients

<!– job description page –>