Shared Services Supervisor

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Job description

PENNYMAC:
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day:
The Shared Services Supervisor is responsible for the development and oversight of consumer complaints, code violations, and property registrations processes. They will also assist in various other support functions for the Property Preservation department such as investor compliance, inspections, auditing, reporting, and loan level support as needed. The Supervisor will develop and implement policies, procedures, quality assurance/control routines, and operational routines to ensure compliance with investor, insurer, and internal requirements.

The Shared Services Supervisor will:

Attract, develop and retain talent necessary to support business priorities

Approve timecards and time off requests

Track employee productivity

Coach and mentor performing and non-performing employees

Provide regular updates to the Shared Services Manager by attending one-on-one meetings and maintaining open lines of communication

Provide key metric data/results for various management reporting routines

Complete special assignments necessary to support dynamic business needs

Perform other related duties as required and assigned

Demonstrate behaviors which are aligned with the organization's desired culture and values

What You'll Bring:
Property preservation experience, including investor and insurer requirements, strongly preferred

Previous management experience preferred

Must be highly proficient in Excel and Word

Must be a team player with strong attention to detail and able to work independently

Proven track record at delivering timely and accurate information in a fast-paced environment

Excellent critical thinking, problem solving, mathematical skills and sound judgment

Financial Services and, if possible, mortgage industry experience preferred

Strong business acumen and ability to interface with executive management

Why You Should Join:
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

Comprehensive Medical, Dental, and Vision

Paid Time Off Programs including vacation, holidays, illness, and parental leave

Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

Retirement benefits, life insurance, 401k match, and tuition reimbursement

Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit:

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

Lower in range - Building skills and experience in the role

Mid-range - Experience and skills align with proficiency in the role

Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary:
$55,000 - $85,000

Work Model:
OFFICE

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