Regional Manager

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Job description

We are growing! To support our growth, ERMC Aviation is seeking a skilled Regional Maintenance Manager to join our team! The Regional Maintenance Manager is responsible for performing highly diversified duties to install, troubleshoot, repair, and maintain multiple contracts. Special attention to safety, predictive, and preventative maintenance, and processes to support the achievement of the site's KPIs and overall performance in the airport industry.

This role provides leadership to our growing team at multiple locations, by maintaining a high level of expectations of maintenance and timely performance and completion of all assigned operational maintenance duties and other projects or tasks.

Baggage Handling System and Passenger Loading Bridge Maintenance

Conducts site inspections on a regular basis to make sure that each site is meeting company standards including physically walking the site and recognizing potential problems before they become serious and taking preventative and corrective action to ensure that all company policies, applicable laws, and compliance areas are being followed.

Work in conjunction with the Director of Operations to review and monitor the completion of all special projects being performed at your designated sites.

Assists with the preparation of the quotes and operating budgets for new contracts and existing contracts.

Evaluates all preventive maintenance, routine maintenance, operations, and all other maintenance programs on each site.

Responds to issues as requested by the Senior Leadership

Conducts quarterly maintenance audits of all defined sites in your area.

Uses a variety of hand and power tools, electric meters, and material handling equipment in performing duties.

Communication/Teamwork

Assists in coordination of contract and in-house labor.

Assists Site Manager with interviews and testing of maintenance technicians. Assists Site Managers with orientation training of maintenance technicians. Intervenes in disputes between Site Management and vendors either by providing advice to Site managers or by assuming responsibility for reaching resolution.

Ensures that all personnel receive appropriate training. Delegates responsibility and authority as appropriate to facilitate staff development.

Review each site's performance weekly with Site Managers, promptly addressing any performance problems through coaching, training, redirection, or discipline. Promptly recognizes and encourages good performance.

Monitors site performance on an ongoing basis. Addresses performance issues immediately by working with the site manager to build a plan for correction.

Resolves elevated customer complaints and employee relations' issues in a manner that is in the mutual best interest of the company and the customer/employee.

Works as a team player and interacts with all internal and external customers in a friendly/efficient manner.

Other tasks & duties as assigned based on business need; evening and weekend on-call required.

Keeps management informed at all times in the areas of site conditions, customer complaints, and suggestions for improvement of site performance.

Reports any customers/contract policy violations to management.

Supervisory Responsibility

As applicable, supervises, coaches, directs, trains, and evaluates staff; Prepares and conducts employee reviews and completes Quality Control inspections.

Work with Site Manager to develop specifications and continually evaluate service needs and performance in all areas of maintenance and management.

10 years of experience in maintenance Baggage Handling Systems and/or Passenger Boarding Bridge.

Must provide own hand tools.

Current and valid driver's license required and have a safe driving record. Must be able to clear an FBI background to include badging at Airports.

Willingness and ability to run errands to hardware store for maintenance supplies, cleaning supplies, or other items.

Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors / external parties, and across corporate divisions.

A passion for the mission, vision, and values of ERMC Aviation.

Work/Office hours may vary due to the specific needs of the portfolio.

Travel:

This position requires frequent travel, more than 50%. Travel includes driving between different sites. Could require travel at intervals of 30+/- days at a time in support of new contract start-ups.

Job Type:

Full-time

Schedule:

Monday to Friday

Weekend availability

On call 24/7/365

Work setting:

Office

Outdoor work

Experience:

Maintenance: 10 years (Required)

License/Certification:

Driver's License (Required)

Work Location:

Open

Benefits:

ERMC Aviation offers a full range of benefit offerings for full time employees including medical, dental, vision, HSA, 401k, company paid life insurance, supplementary life insurances, voluntary benefits (such as accident, cancer, hospitalization), and a college education savings plan. Additionally, as a member of the Unifi Service family of companies, we can participate in the significantly discounted flight benefits offered as well.

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