Regional Operations Manager

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Job description

Fireside Hearth and Home (FHH) is looking to add a Regional Operations Manager in Grand Prairie, Texas. Fireside Hearth & Home is the world's largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies - the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at .Manages and assumes full responsibility for all functions of the Regional Operations Teams. Including all Fireplace & Garage Door Branches. Promotes "Easy to Do Business With" concept. Performs all duties with the highest level of customer service, professionalism, safety and integrity.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities: Manages the Operations Team by:

Assigning responsibilities; delegating authority; recruiting, selecting, coaching, counseling and training members.

Provides a safe, professional and "member-friendly" work environment where each member is treated with respect.

Communicates essential business information to all direct reporting members.

Process and approves bi-weekly payroll for all direct reporting members.

Responsible for following and achieving ADWIADT (A Day's Work In a Day's Time)

Collects and analyses ADWIADT data and initiates corrective action when necessary.

Support financial objectives by preparing and operating within budget requirements; analyzing variances and initiating corrective action as required.

Achieves Regional financial and strategic goals by managing member labor cost, capacity planning and overall administrative expenses.

Responsible for ensuring optimized productivity by coordinating installation and service schedules.

Responsible for accurate daily customer invoicing.

Responsible, along with the Branch Managers, for reviewing the daily gross profit dollar report (GPD) for invoicing inaccuracies and ensures corrective action is implemented when necessary

Works with Credit Manager to resolve open customer A/R issues caused by incomplete or unsatisfactory invoicing requirements.

Works with Regional Sales Managers to review contract accuracy & compliance.

Responsible for customer satisfaction through operational excellence.

All other duties as assigned.

Skills and Abilities Should possess excellent leadership and management skills

Must have excellent verbal and written communication skills

Must have detailed knowledge of hearth products including limitations, installation requirements, FHH policies and local building codes.

Provides field support to DFOS in the Pre-View & Post-View process and field support to the Service Technicians.

Must have five or more years of operational field management experience in the hearth or construction industry.

Must possess excellent computer skills and the ability to work on different systems

Must have excellent problem-solving skills and customer service skills

Must Have P&L ownership experience

Must have good presentation skills and have the ability to speak to different types of people

Should have great organizational skills, the ability to multi-task and the ability to handle

Must have the ability to build relationships with internal and external customers

Must have the ability to interact effectively with a variety of people in a dynamic and fast paced environment.

Education & ExperienceQualified candidates should have a 4-year degree in business or a related field and 3 to 5 years of experience leading and managing others or 5 to 7 years of experience in leading and managing people in an operations environment; or equivalent combination of education and experience. Preferred QualificationsHearth industry or construction industry experience is preferred.

About Working for Hearth & Home Technologies

Hearth & Home Technologies is a part of the Residential Building Products segment of HNI Corporation (NYSE: HNI). We are the world's leading manufacturer and marketer of hearth products, which include a full array of gas, electric, wood, and pellet-burning fireplaces, inserts, stoves, facing and accessories.

Since 1951, Fireside Hearth & Home has been making the fireplace selection and installation process easy by offering the best sales and service experience possible. We are fireplace experts focused on the latest trends, technologies, and brands to offer you the best solutions. Apply today!

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